Customer Service Call Center

JENNIFER GRABOW

**** ******* *****, *******, ** *6377 320-***-**** ********@*****.***

OBJECTIVE

Looking for a rewarding career with growth opportunity.

SKILLS & ABILITIES

Punctual, strong customer service, personal banking in a call center setting, handles pressure efficiently and responsibly, good communicator, strong attention to detail, multitasker. Proficient in Epic, Nextech and Microsoft Word. Some experience with Excel. Type

EXPERIENCE

18 years

Patient Experience Coordinator, Midsota Plastic Surgery CentraCare

Surgery scheduling, monitoring for prior authorization and obtaining supporting documentation, creating price estimates, sales of cosmetic products, managing physician schedules, extensive written, oral and face to face customer service. Proficient in Epic, Nextech and Microsoft Word.

5 years

Personal Banker, Capital One

Personal banker in a call center setting providing support for account servicing and troubleshooting of personal banking products to include opening of accounts, transaction assistance and fraud notifications.

5 years

Select Transcription and Transcend inc. Multi-specialty medical transcription and proofing.

8 years

Medical Secretary, St. Cloud Orthopedics

EDUCATION

Associates Degree in Medical Administration, Lakeland Medical Dental Academy

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