Customer Support Specialist
Resume:
James Elwood Davis
Woodbridge, VA 22193
Phone 571-***-****
*.*********@*****.***
Experience
**** ****** – December 2022 ID.me
Customer support for users that wish to apply for social security, unemployment, IRS tax filing, plus other U.S. Government agencies. Additionally, worked with users that used ID.me’s retail discounts. I scored high on QA customer satisfaction questionnaires. Strong keyboarding skills, MS office and proprietary software usage, strong written and verbal communication style.
2020 February –Adecco Staffing Working for CIS Secure
Building and troubleshooting electronic devices using appropriate tools, knowledge of electronics and excellent problem solving skills.
2018 February-2019 April L3 Communications.
IT helpdesk and internal customer support. Supported on and off-site employees with PC/Laptop/Tablet password reset, first and second tier trouble-shooting software and hardware issues. Installed software both remotely and live. Software was predominately Microsoft and hardware was PC based. Repaired and upgraded hardware as needed. Kept detailed inventory of all parts and equipment issued to employees.
2015-Current Adecco Staffing.
Variable assignments. Most current assignment assembling and troubleshooting electronic devices.
2015-January 2016 RGIS Inventory Specialist.
Using handheld laser barcode scanning devices scan and track inventory of client companies’ stock with speed and accuracy the key to performance.
2007-2015 MS2 Production Control Support Specialist Sr.
From induction to shipping, keeping track of hundreds of classified and unclassified assets for the Submarine lab using a Symbol brand barcode reader. Creating and logging barcode labels for classified assets. Maintain the inventory record of both classified and unclassified assets ranging from flash cards to complete SONAR cabinets for the ARCI/NSSN test team. I'm the WIP (work in progress) audit point of contact. ABL (as built list) co-lead for ARCI and NSSN SONAR systems. Verifying assets leaving the lab for shipment have been sanitized or are in the proper chain of custody to reach a secure location for storage.
Skills
NISPOM. MS Office Suite. Classified Lab Tracker database. Ohmweb 3.0. SILC. COS/Solumina
2005 -2007 DATROSE/TSI
Submarine Laboratory Attendant Verifying clearances of persons entering the lab. Verifying information in the VIS system, requesting clearances for those needing entry into the lab. Daily verification of hundreds of classified and unclassified assets with-in the lab. Escorted cleared and un-cleared visitors with-in the lab. Perimeter control.
Skills
MS Office Suite. Classified Lab Tracker/barcode scanning database. NISPOM.
2003 -2005 TSI
Inventory Control Spec. Tracking, scanning and logging incoming stock. Keeping record of stock and issuing to proper program requesting parts using shop floor control and inventory management tools to both Lockheed and government programs from requirements provided from production control. Keeping department audit ready.
Skills
MS Office Suite. Ohmweb 3.0.
1999- 2003 Fairfax County Government Engineering Tech I
Information and street sign design and fabrication. Ordered materials from vendors via purchase orders. Provided information and processed requests from county residents for sign maintenance. Participated in a cross-branch program entitled, “You’re the Manager” to help communicate the over-arching goals of the county board of supervisors to the people in my department.
Skills
MS Office Suite. Various graphic arts programs.
1997 -1999 MANPOWER
Engineering Tech II Contract for Fairfax County Government. Worked in the Building and Design Branch of Public Works. Maintained files for Capital projects such as fire stations and the Adult Detention Center. Worked with the engineers in keeping contracting companies up-to-date on changes. Reviewed blueprints for errors. Assisted with the bidding process for vendors by reviewing RFP.
Skills
MS Office Suite. AutoCAD 2000. Customer service
Education:
Graduate, Fauquier High School 1989
Attended Ferrum College 1991-1994
Attended Northern Va. Community College 1989-1991
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