Customer Service Technical Support

BRIAN ALLEN CRANFORD

Customer Service / Technical Support Specialist

EXPERIENCE

Jul 2023

Dec 2023

MARKETING SUPPORT ENGINEER

SMRT Systems Raleigh NC

Feb 2019

Jun 2023

PLAYER EXPERIENCE INTERACTION SPECIALIST

Ubisoft Raleigh NC

Jun 2013

Feb 2019

SENIOR ADVANCED TECH

Best Buy Raleigh NC

EDUCATION

BACHELOR OF ARTS / GRAPHIC DESIGN

Southern New Hampshire University

With minors in Game Development, Web Development, and Screenwriting.

**********@**.**.***

Raleigh NC, 27612

919-***-****

SUMMARY

Experienced customer service

professional with a strong

technical background, adept at

handling complex technical

issues with a focus on providing

exceptional customer support.

Proficient in troubleshooting

and problem-solving.

SKILLS

Assisted clients in their marketing promotion set-up process from database API integration to designing multiple campaigns targeting specific demographics of clientele through the use of their APIs'.

·

Provided technical support to sales and marketing teams for product demonstrations and presentations.

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Collaborated with cross-functional teams to ensure marketing campaigns were executed effectively.

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Assisted in the creation of marketing materials for product launches and promotions.

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Assist with customers in an online environment including email and live chat to address technical issues. Improve troubleshooting procedures to streamline the diagnostic and repair process.

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Strong communication skills in responding to player feedback and inquiries promptly.

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Collaborated with UX/UI designers to improve player journey and usability.

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Conducted player surveys and data analysis to identify trends and improve player satisfaction.

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Oversaw the department's day-to-day repairs and operations, working on Mac and Windows-based systems for software and hardware troubleshooting and repairs.

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Achieved the highest-rated turn-time in the district for drop-off to completion.

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· Increased sales of services, selling to 110% of budget.

· Customer Service & Sales

Complex Computer

Troubleshooting

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SalesForce, Zendesk, and

Jira experience

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Leadership and Teamwork

Managerial Training

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Windows Network Setup

and Maintenance

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HTML5, CSS, Javascript,

Office Suite, and Adobe

Creative Cloud

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· API Editing Experience

Windows, OSX, Android,

and iOS

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· Creative Problem Solving

15+ years of experience in

computer maintenance,

operation, and repair,

including networking,

design, and PC

troubleshooting for

software and hardware.

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Contact this candidate