Customer Service Support

***********@*****.***

512-***-****

Angie Pinedo I am a diligent, communicative, and reliable people person with years of experience in customer service, problem solving, and diplomacy in high pressure

situations.

Customer Support 2023 - Present

Managed Incoming Communications: Efficiently handled a high volume of incoming calls, emails, and chat messages from customers, ensuring prompt and professional responses to inquiries and concerns.

Conducted In-Depth Research: Thoroughly researched customer issues by utilizing internal databases, external resources, and collaboration with other departments to provide accurate and timely solutions.

Explained Benefits: Provided clear and detailed explanations of benefits, policies, and procedures to customers, helping them understand their options and make informed decisions. Bilingual Support: Delivered exceptional customer service in both English and spanish, effectively bridging communication gaps and catering to a diverse customer base

Sales Person Country Feed 2015-2023

Interfaced with high priority clients and in store customers Worked along side owners to run and maintain operations Maintained Customer and Supplier Relations

Balanced registers, purchased supplies, and maintained inventory Hired and trained incoming employees

Administrative Assistant Country Feed 2008-2015

Answered, Screened, and redirected on average 50 calls a week while maintaining professionalism

Maintained schedule for manager

Migrant Instructional Assistant

La Joya ISD

Assisted monolingual Spanish speaking students with integration Placed phone calls with student parent's to update progress Generated weekly and monthly reports on student progress Computer lab management

Work History

Bachelors in English

University of Texas Pan American

Minor in Spanish

Educational Background

Skills and Proficiencies

Office 365 Suite

Customer Service

Problem Solving

Working under pressure

Effective verbal and written

(English and Spanish)

communication

Time Management

Conflict Resolution

Patience

Interpersonal skills

Basic Computer Literacy

Punctual

Deadline oriented

Creating documentation

Bilingual

English(Proficient)

Spanish(Proficient)

Languages