Lauren Blake
Spring Grove, PA *****
*******************@***********.***
Authorized to work in the US for any employer
Work Experience
Homemaker and Mother
Spring Grove, PA
May 2023 to Present
Homemaker and mother/caretaker of 2 little boys
Contact Center Specialist
WellSpan Health-York, PA
August 2017 to May 2023
Answering calls for Neurology dept
Scheduling and cancelling appointments.
Working referrals
Sending medication refill requests and sending messages between patients and office/providers. Physician Office Assistant
WellSpan Health-York, PA
September 2016 to August 2017
Checking patients in and out
Scheduling and cancelling appointments
Scanning documents
Opening and closing office duties
Psychiatric Admin
Pennsylvania Counseling Services-York, PA
May 2014 to September 2016
Administrative Assistant to Psychiatrist
Checking patients in and out
Scheduling and cancelling appointments
Psychiatric referrals
Scanning documents
Opening and closing office duties
Office Assistant
Pennsylvania Counseling Services-York, PA
September 2013 to May 2015
Front office duties
Opening and closing office
Scanning documents
Scheduling and cancelling appointments
Checkin patients in and out
Education
High school diploma
Spring Grove Area Shs - PA
August 2003 to June 2007
Skills
• Medical Office Experience
• Insurance Verification
• Office Administration
• Medical Records
• Medical Terminology
• Administrative Experience
• Medical Scheduling
• Medical Billing
• HIPAA
• Medical Receptionist
• Computer Literacy
• EMR Systems
• Patient Care
• Data Entry
• Epic
• Customer service
• Communication skills
• English
• Phone etiquette
• Data entry
• Computer skills
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Typing
• Time management
• HIPAA
• Epic
• Medical terminology
• Medical records
• EMR systems
• Microsoft Outlook
• CPT coding
• Microsoft Powerpoint
• Financial services
• Medical office experience
• ICD-10
• Documentation review
Certifications and Licenses
Driver's License
June 2021 to June 2025