Front Desk Associate

UP

OBJECTIVE

EXPERIENCE

UTPAL SHAH

*** ***** ***** **, *** 802, HERMITAGE, TN 37076

615-***-**** ********@*****.***

To secure a reputable position in the field of administration.

SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Trilingual (Gujarati, Hindi, & English)

CREDENTIALS

Annual Filing Season Program Record of Completion (2022).

Income Tax Course (2021) Certificate of Completion by H&R Block.

Intuit Inc. ( January 2024 to April 2024)*Total Hours 530)

. Answering phone calls for customer issues.

. Preparing Tax Returns.

Front Desk Associate (Best Western Plus, Nashville,TN) June 2023 Novr 2023(Total Hours 750)

. Greeting customers. Assigning rooms.

Customer Service Representative• Internal Revenue Service (IRS) • August 2022- January 2023

TOTAL HOURS: 1000+

Answered tax payers’ phone calls regarding tax refund and other tax related inquires

Adjusted clients’ accounts

FRONT DESK ASSOCIATE • AVID HOTEL • JUNE 2021-June 2022

TOTAL HOURS: 1600+

Greeted customers.

Preformed necessary duties to assist customers.

Communicated with customers via phone.

Addressed and resolved customer’s grievances.

Received and applied feedback given by customers.

TAX PROFESSIONAL • IRS • MARCH 2022-PRESENT TOTAL HOURS: 60

TAX PROFESSIONAL • IRS • JANUARY 2021- MAY 2021 TOTAL HOURS: 40

TAX PROFESSIONAL • IRS • MARCH 2020- JULY 2020 TOTAL HOURS: 30

Conducted online and offline meetings with clients.

Gathered documents to prepare client’s tax return.

Acted as a liaison between IRS and clients if needed.

US CENSUS BUREAU• ENUMERATOR • AUGUST 2020- OCTOBER 2020 TOTAL HOURS: 240

Conducted interviews by going to residents’ homes.

Entered/uploaded responses received in the pre-fed phone.

TAX RETURN PREPARER • SEAN ROACH AND ASSOCIATE PC • MARCH 2020- JULY 2020

TOTAL HOURS: 125

Prepared tax returns for a local CPA firm.

DATA MATCH ANALYST • SESAC • MARCH 2019- MARCH 2020 TOTAL HOURS: 2080

Matched data with existing data in the company’s

server/repository/library.

Edited modifying data if needed.

AP- CASH APPLICATION PROCESSOR • ARAMARK• SEPTEMBER 2018- NOVEMBER 2018

TOTAL HOURS: 340

Tracked outstanding AP entries in the company’s book.

Sent emails/communicating via phone with clients.

Uploaded data/documents in the system.

TAX RETURN PREPARER •LIBERTY TAX SERVICES• FEBURARY 2018- MARCH 2018 TOTAL HOURS: 45

Prepared tax returns for the company.

FRONT DESK ASSOSCIATE •AMERICA’S BEST VALUE INN• SEPTEMBER 2017- DECEMBER 2018

TOTAL HOURS: 2080

Greeted customers.

Preformed necessary duties to assist customers.

Communicated with customers via phone.

Addressed and resolved customer’s grievances.

Received and applied feedback given by customers.

EDUCATION

Associate of Applied Science • July 2018 • Nashville State Community College • GPA: 3.5.

Bachelor of Science • Gujarat University (India).

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