Customer Service
Resume:
Shana Michelson
Wellesley Hills, MA 02481
**********@*****.***
Over 25 years of exceptional customer service!
I'm friendly, sarcastic in a fun way, and definitely a team player, though I can work alone.
I believe you should have some sort of rapport with all your customers for a better understanding of their wants and needs. I'm reliable,on time and flexible with my schedule, and open to learning new skills etc. EXPERIENCE
2024
Central Cleaners- StoreAssociate/KeyHolder
Chestnut Hill, Brookline MA
Assisting customers. Creating pick up tickets for their dropped off laundered shirts, dry cleaning, tailoring, and leather items accordingly.
Getting they're clean clothes and cashing them out. Closing the store duties include, sweeping, finish detailing the incoming orders, counting the cash draws, printing daily reports,shutting the lights, setting the alarm and locking up the store. 2017 – 2023 (In-Home) Karen Michelson
Wellesley, MA
Assisting client (Mother) with showering, hair, dressing,everyday,personal routine Errands such as grocery shopping, prescription pick up, other household necessities
Facilitating and cooking all her meals for each day. 2006-2017 Zoots Dry Cleaners-Supervisor
Wellesley, MA
Proficient in SPOT program.
Trained new associates.
Tagging, sorting, and hanging all items correctly and appropriately in the store. Teaching Customers how to use APM (Automatic Pickup Machine), racking,(Basically a 24hr ATM for your clothes)
Cashier, Count drawers, Print days end totals, and take out cash deposit. 2005 Boch Toyota – Norwood, MA
BDC Manager
Taking hundreds of inbound calls quoting prices on new and used Toyotas. Setting up customers for test drives, and
placing holds on specific vehicles for a customer with a credit card deposit. Meet and greet customer at door and introduce them to the best salesman for the car and available. 1999-2004 Shaw's Norwood MA
Customer Service/Cashier/Front End
Keeping the cashier's going efficiently by helping them when they need authorization,checking out customers when needed, schedule breaks, answer questions, and other general help. Troubleshooting customer complaints, returns, coupons, rain checks, cigarette&lottery sales, cashing checks,Responsible for counting thousands in cash send Western Union. EDUCATION
High School Graduate 2003
Dearborn Academy
Business
Arlington, MA
(Newton, MA)
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