Security Guard Customer Service

MARCUS SMITH

********@****.*** 917-***-**** *** Sutter Ave, Apt 9B, NY 11212

Summary

Protective Security Guard with over 5 years of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Certified Versa Mark " M" System Operator

Vigilant and Watchful

Criminal Law Understanding

Security Procedures Knowledge

Physical Combat Trained

Data Entry

Personal Protection

Microsoft Office

Firearms Expertise

Incident Reporting

Emergency Response

Customer Service

Experience

MTA Transit Security Guard New York. NY City Safe New York, New York. NY

MTA Transit Security Guard

07/2021 - Current

Guarded restricted areas to prevent unauthorized entry.

Upheld strong customer service standards while completing screenings.

Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.

Watched each individual to assess demeanor and look for suspicious behavior.

Communicated and coordinated responses to suspicious activities.

Provided security and protection to travelers across all transportation sectors.

Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.

Novitex Enterprise Solutions Inc. Edgewood,, NY

Senior Peripheral Operator

04/2015 - 07/2021

Operates and repair RICOH 4000'S and RICOH 4100's high speed laser printers,

including their associated pre and post processing equipment.

Ensure that the quality of all work produced meets Broad Ridge/client standards.

Check printer and pre/post equipment prior to running jobs to ensure that they are set up

correctly to produce output that meets production and quality requirements.

• Working with several different departments within the company to assure clients satisfaction

Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.

Communicated with distributors to acquire necessary equipment for projects.

Ran tests on newly repaired machinery and equipment to confirm proper functionality.

Filled out work orders, repair logs and maintenance plans to document work completed.

Broad Ridge Finacial Solutions Edgewood NY, NY

Senior Peripheral Operator

03/2002 - 09/2012

Routinely inspected equipment for preventive and emergency maintenance needs.

Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Communicated with distributors to acquire necessary equipment for projects.

Work with management and Lead Operators to prioritize jobs.

• Ensure that the quality of all work produced meets Broad Ridge/client standards.

• Immediately bring any quality issues/problems to the attention of the shift supervisor and

Print Quality Assurance Team.

• Develop and maintain operating knowledge of all printers and associated pre/post gear

utilized.

• Develop and maintain detailed knowledge of the requirements (paper stocks,

simplex/duplex format, finishing, printer settings, WWS settings, etc) for all print

applications.

Tempco Services New York,NY New York, NY

Janitorial Crew Member

09/1998 - 03/2002

Read and followed company, customer and safety rules, policies and procedures.

Operator overnight freight elevator for transporting of staff workers.

Notified superiors of damaged fixtures, dispensers and furniture or building issues.

Collected trash from floors within hallways, bathrooms and work areas.

Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Cleaned windows, glass partitions and mirrors with cleaners and sponges.

Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.

Stocked, sanitized, cleaned and inspected restrooms.

Disposed of waste and gathered individual trash bags to place in receptacles.

Education and Training

Educators Inc Private Christian School Florida City, FL

High School Diploma

06/2014

Accomplishments

Consistently maintained high customer satisfaction ratings.

Created highly effective new program that significantly impacted efficiency and improved operations.

Advanced computer skills: Microsoft Office-Outlook/Word/Excel

Contact this candidate