Data Entry Customer Service

LESLIE J. FORD

Monroe NC ***** 732-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated and diligent customer centric professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking a rewarding position with a company that encourages dedication and fruitful hard work to utilize my organizational and problem solving skills. SKILLS

● Data Entry and Maintenance

● Building Customer Trust and Loyalty

● Customer Data Confidentiality

● Professional Under Pressure

● Multitasking and Prioritization

● Courteous with Strong Service Mindset

● Verbal and Written Communication

● All Microsoft products

WORK HISTORY

Caregiver, 2011 to Current

Self Employed Caregiver – Monroe, NC

● Deliver quality service to each client and build positive relationships one interaction at a time.

● Build long-term, client relations

● Develop, implement and support an effective care plan

● Work with visiting nurses to monitor and guide clients through a safe approach to their medication needs

Bank Clerk, 2008 to 2011

New Millennium Bank – New Brunswick, NJ

● Help customers access a variety of bank products and services by answering questions with clear verbal communication and opening new accounts, dispensing checks, activating new cards and processing currency conversions using cash handling skills.

● Follow opening and closing procedures and use cash drawer maintenance skills for receiving and dispensing money during shift for zero errors during employment

● Assisted in lobby management initiatives; engaged customers in conversation regarding services offered, location of personnel, and other related customer service activities. Bank Clerk, 1998 to 2008

RSI Bank, Rahway, NJ

● Focused on customer service quickly and effectively solved customer challenges while helping them find the right solutions for their banking needs.

● Provided accurate and appropriate information to the customer inquiries.

● Promoted the banks services and products

● Lobby leader greeted customers as they entered the bank and referred them to the right area for service

EDUCATION

Associate of Science:South Piedmont Community College, Monroe, NC

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