Customer Service
Resume:
L’DAWN JONES
**** ****** *** *** *******, CA ****7
************@*****.***
SUMMARY
Seeking a progressive career opportunity where my experience & skills can be an asset to your team
PROFESSIONAL ABILITIES
• Customer Service; Typing; General Office Machines; Filing; Computer Literate
• Multi-line Phone; Merchandising; Cash Handling; Dispatching; Retail Sales; 10-Key by touch
• Computerized Register; Data Entry; Stocking; Cosmetology; Credit Processing
• Shipping & Receiving; Interior Decorating; Infant/Toddler Childcare; Money Management
• Well- Organized; Floral Design; Conflict Resolution; Good Communication Skills
EMPLOYMENT HISTORY
Direct Support Professional, 11/22 – present
California Mentor FS Fontana, Fontana, CA
• Support individuals who have intellectual and developmental disabilities build increasingly rich, independent lives
• Develop new skills
• Engaging experiences involving employment, volunteering and recreational activities
• Care and goal-driven support to the homes of those individuals who are unable to attend a traditional day program
• Work with families to create a plan to strengthen the ability to positively address common behavior challenges
Customer Service Representative, 10/17 – 9/19
Vermont Outlet True Value, Los Angeles, CA
● Manage tool department
● Cashier/Money handling
● Balance registers
● Aide House Accounts in purchasing required items
● Special orders
● Keeps track of Inventory as well as order necessary merchandise to insure customers have what they needed for projects
● Update and maintain Rewards card customers records for accuracy
● Manage Cameras
● Train new employees on company procedures and policies Accounts Payable Coordinator, 01/04 – 03/13
Steinmart, Chino Hills, CA
• Managed company bills making sure of accuracy
• Received and reviewed invoices from vendors
• Kept track of company budget and overall spending
• Update and maintain customer information records, detail oriented Visual Display Merchandiser, 12/01 – 01/04
Steinmart, Chino Hills, CA
• Created visual displays by studying information and materials (fashion concepts and trends)
• Designed and set window displays for maximum customer appeal
• Dressed mannequins to showcase and promote merchandise
• Prepared for seasonal changes, holidays, contests, sales, and corporate visits
Lead Associate, 07/01 – 12/01 Steinmart,
Chino Hills, CA
• Conferred with customers by telephone or in person to provide information
• Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken
• Referred unresolved customer grievances to designated departments for further investigation
Customer Service Representative, 08/97 – 01/01 JCPenney, Montclair, CA
• Provided excellent customer service and information on procedures and/or policies
• Operated computerized cash register and handled large sums of cash
• Opened, closed, and balanced cash register
EDUCATION
Los Angeles Southwest College, Psychology, Los Angeles, CA Pacific Shores High School, Diploma, Manhattan Beach, CA REFERENCES
Available upon request
Contact this candidate