Customer Service Front Desk
Resume:
CUSTOMER SERVICE
DAVIS
PEREZ
CONTACT INFORMATION
*********************@*****.***
*** ********* ****, ******* *****
76537
SKILLS
LANGUAGES
Spanish Native
English Elementary
ABOUT ME
customer-focused professional experienced in providing exceptional service, Known for my friendly demeanor, strong communication skills, and ability to resolve customer issues efficiently and effectively. I thrive in fast-paced environments and excel at multitasking while maintaining attention to detail. Objetive:
Seeking an opportunity to apply my communication and analytical skills, leadership, in an industry to contribute to the growth and success of the company.
EXPERIENCE
APPOINTMENT SETTER - REMOTE
Oclinicals. Aventura, Florida Feb 2021 - Apr 2022 HOTEL FRONT DESK
sunny isles beach hotel. Miami,florida May 2022 - Jul 2023 Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins and check-outs
Reservations Management: Manage hotel reservation, including booking, modifying, and canceling reservations as needed, and ensuring accuracy of guest information and room assignments.
Customer Service: Provide friendly and attentive service to guests, responding to inquiries, requests, and complaints in a timely and professional manner, and taking appropriate action to resolve issues and ensure guest satisfaction.
Payment Processing: Process guest payments, including cash, credit card, and electronic transactions, and maintain accurate records of financial transactions and guest accounts. Room Assignments: Assign guest rooms based on availability, preferences, and special requests, and ensure timely and accurate distribution of room keys.
Telephone and Email Communication: Answer phone calls and emails from guests, prospective guests, and other departments promptly and courteously, providing information and assistance as needed.
CUSTOMER SERVICE
IN2CARS. Sacramento, California Aug 2023 - Jun 2024 Customer Assistance: Provide prompt and courteous
assistance to customers via phone, email, chat, or in-person, addressing their inquiries, concerns, and requests in a professional manner.
Issue Resolution: Identify and resolve customer complaints and issues in a timely and effective manner, escalating complex cases to management when necessary.
Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and provide accurate information and
recommendations.
Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and managing billing inquiries, ensuring accuracy and efficiency in all transactions. Communication: Communicate with customers clearly and effectively, listening actively to understand their needs and concerns and providing appropriate solutions or guidance. Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and ensuring a positive customer experience at every interaction.
Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using the appropriate systems and tools. Team Collaboration: Collaborate with other departments, such as sales, marketing, and operations, to address customer issues and improve overall service delivery.
Continuous Improvement: Identify opportunities for process improvement and customer service enhancements, providing feedback and suggestions to management for consideration. EDUCATION
HIGH SCHOOL DIPLOMA
instituto catolico juan pablo ll. Managua, Nicaragua
Jan 2012 - Nov 2016
Empathy
Communication Skills
Problem-Solving
Flexibility
Teamwork
Time Management
Product/Service Knowledge
Positive Attitude
Conflict Resolution
Greeted and assisted patients in a friendly and professional
· manner.
· collected Maintained and patient verified records insurance and ensured information. confidentiality of
· medical information.
Proficient in scheduling colonoscopy procedures for patients
· with accuracy and efficiency.
Coordinated office visits for multiple providers, optimizing
· scheduling efficiency.
Managed incoming and outgoing calls and scheduled patient
· appointments for busy medical office.
Successfully met and exceeded appointment-setting targets,
· demonstrating strong organizational skills.
Utilized scheduling software (CRMS) to optimize efficiency and
· accommodate client needs.
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