Senior Business Analyst
Resume:
Lovepreet Kaur
Senior Business Analyst
Profile
Experienced Senior Business Analyst with six years specializing in Telecom, Retail, and Insurance sectors. Proficient in Business Analysis and Business Process Enhancement using waterfall and agile methodologies. Skilled in crafting User Stories, Acceptance Criteria, Use Cases, and Business Requirement Documents. Proficient in generating Business Process Diagrams and Activity Diagrams using MS Visio and Lucid chart. Led and participated in close observation of Joint Application Development (JAD) sessions. Advanced knowledge in SQL queries, DevOps, azure, and QA testing in SQL server/Oracle. Outcome-oriented professional with strong planning, communication, collaboration skills, Problem-solving, and Conflict resolution.
Address
Canada
****.***************@*****.***
Phone
linkedin.com/in/lovepreet-kaur-251346301
Employment History
Senior Business Analyst at Bell Canada,
August 2022 — Present
Facilitated Product Backlog refinement sessions with the Scrum team to refine, prioritize, and estimate user stories. Collaborated with the Product Owner to develop, groom, and manage the Product Backlog and User Stories within JIRA.
Consistently supported the Scrum Master in problem-solving, conflict resolution, and impediment removal, leading to a notable increase in team velocity.
Engaged in bi-weekly Sprint Review and Sprint Planning meetings alongside the Scrum Master.
Conducted Scrum review and retrospective ceremonies, analyzing and implementing lessons learned to enhance team efficiency.
Collaborated closely with the Product Owner, gaining strong understanding of the Business Objectives and maintained open communication throughout the project so as to efficiently groom Product Backlog.
Facilitated interviews, brainstorming sessions, and workshops with key stakeholders and business users to collect insights on business processes and user requirements.
Generated Requirement Traceability Matrix, wireframes, and activity flows by meticulously documenting and analyzing gathered requirements. Utilized various tools including Visio, Excel, and Word.
Acted as a bridge between business users and the information technology team, gathering and documenting comprehensive business and technical requirements, including business rules and data standards.
Engaged in needs assessment discussions with business users to grasp and document their requirements effectively.
Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
Assisted QA in documenting and executing test cases.
Designed and implemented basic SQL queries for QA testing and report/data validation.
Performed UAT and product demo with the users
Senior Business Analyst at Hudson Bay
November 2020 — July 2022
Created flow diagrams, structure charts, and other system/process representations to enhance understanding and communication.
Managed changes to requirements and baselines through a change control process.
Utilized standard processes, design, and testing tools throughout project development lifecycle.
Worked closely with business teams, operations, and technology teams to ensure a common understanding of requirements and priorities.
Performed business and data analysis in development of requirements and ongoing support of production applications.
Collected and scoped business requirements, as well as designed system interfaces and business system processes.
Generated and maintained Business Process Re-engineering documentation, technical specifications, process flows, BPMN diagrams, and Use cases.
Reviewed test scenarios and facilitated testing sessions with Business End Users, documenting Change Requests (CRs) along with functional specifications for enhancements, and troubleshooting systems for customers, offering initial support for issue resolution.
Executed tests for all user stories, generated test data for UAT users, and conducted UAT cycles until completion, gaining valuable experience in functional testing.
Collaborated with stakeholders and the Product Owner to manage the product backlog and prioritize user stories for each sprint.
Expelled defects and trained scrum team to cross functionality, self-organizing, transformation and introduction of a mature agile delivery for all products and encouraged constant feedback.
Participated in Sprint Review and Retrospective ceremonies, collaborating with the Scrum Master to analyse what went well and what did not. Implemented lessons learned to enhance team efficiency.
Actively participated in User Acceptance Testing (UAT), developing the necessary test cases and test plans for the users.
Business Analyst at Intact Insurance
December 2018 — October 2020
Played a key role in projects utilizing the Waterfall methodology, contributing to their successful completion by providing regular updates on work progress and delivering estimates to stakeholders. Ensured all tasks were completed within specified time frames.
Established requirements management and traceability processes to accurately document and trace solution requirements forward and backward. Utilized various tools such as Visio, Blueprint, and Quality Centre to clarify and illustrate requirements.
Facilitated Joint Application Design (JAD) sessions and collaborated with the project manager to discuss project requirements.
Cultivated relationships with IT teams and customers to gather requirements and understand their business needs. Addressed initiatives using Office 365 products and technologies.
Conducted Data Profiling of the current state of data in the Data Warehouse through Data Analysis using SQL Queries and Microsoft Excel. Identified gaps in data and formulated solutions to address them.
Proficient in backend testing and writing SQL Queries to test RDBMS like SQL Server, Oracle, and Teradata for data integrity. Implemented SQL queries for QA testing and report/data validation.
Followed BPMN based methods using Visio to create use cases, activity diagrams, Process Flow Diagrams, and Flowcharts
Developed test strategies to guarantee the fulfilment of business requirements and stakeholder objectives for changes to a business system.
Education
Lovely Professional University, India
Bachelor of Science
Certificates
Certified Scrum Master
CBAP
PMP
Languages
English
Skills
JIRA
SQL
MS Office Suite
Data Profiling
Database
Troubleshooting (Problem-Solving)
Analytical Thinking
Project Management
Communications Skills
Scrum (Software Development)
Quality Assurance
Agile Software Development
Power BI
Joint Application Design (JAD)
Tableau (Business Intelligence Software)
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