Customer Service Microsoft Office

Professional Profile

With a background in accounting and experience in sales, I bring a strong foundation in business and professionalism to all areas of customer service and recruiting. My commitment to excellence in communication and attention to detail shows in all I do. I use my ability to build and maintain positive customer relationships to serve stakeholders, solve problems and meet the goals of my team.

Summary of Qualifications

Excellent communication skills to large or small groups - conversational yet professional delivery

Achieve sales goals and exceed expectations in customer service

Polished client-facing skills – in person, over the phone, via email

Proficient in Microsoft Office

Eager to learn – Adapt easily – Multitask well

Experience

Pursue Search Group

Principal – Recruiter Career Consultation

2015 – Present

Recruit candidates for mechanical contractors, design / build firms and engineering consultants as project managers, engineers, designers, service managers and other functions at various levels of management.

Develop relationships with professionals across a broad spectrum of industries to connect seasoned professionals that are well suited to client’s needs.

Cultivate client-focused business opportunities, acting as a strategic partner to determine best hiring practices and ensure that client’s company culture is paramount in the process of sourcing candidates.

Maintain relationships with hiring managers to ensure that needs are met and communication is clear throughout the hiring process.

Grew business from $0K to over $200K in revenue in 4 years. Experience repeat business from multiple satisfied clients.

National Christian Forensics and Communication Association (NCFCA)

Illinois State Representative

2012 – 2014

Key Responsibilities

Represented NCFCA to affiliates in Illinois as first point of contact for questions and concerns. Actively promoted NCFCA to potential affiliates and upheld league standards, policies and procedures.

Collaborated with other agencies to schedule, plan and execute large-scale, 3-day regional tournaments.

Interacted regularly with host facility to ensure all elements of the tournament were well executed.

Recruited community judges to provide 3 hours of their time to evaluate speech / debate rounds. Cultivated relationships with local leaders through Rotary Clubs, Chambers of Commerce, Bar Associations, libraries, schools and various volunteer organizations. Received overwhelmingly positive feedback from community judges who thanked me for the opportunity to volunteer.

Other Achievements

Led the ballot distribution team for several tournaments. Maintained accurate paperwork and employed exceptional people skills in order to distribute hundreds of ballots in a timely manner.

Exercised discretion and maintained a professional demeanor when dealing with discipline issues and unforeseen events. During the 2013 Illinois Qualifier, a snowstorm shut down the tournament mid-way through event. Worked with NCFCA leadership and host facility to safely dismiss students / families and successfully resumed competition with a modified schedule the next day.

Good Housekeeping Magazine, Chicago, IL

Account Manager

1993 – 1995

Maintained $5M territory – key accounts included: Maybelline, Ralston Purina, Helene Curtis

Called on advertisers and their advertising agencies as assigned, proposed on new business and maintained key accounts within Midwest territory.

Provided excellent customer service / support while achieving all sales goals.

Responsible for business development and sales growth within territory.

Developed strategy for penetration by account.

Helene Curtis, Chicago, IL

Promotion Assistant

1991 - 1993

Collaborated with Brand Managers, Market Research and Sales departments to develop promotion plans and programs for consumer products.

Worked in conjunction with brand strategy and tactics for Degree, Finesse, Salon Selectives and Suave.

Staff Accountant

1990 - 1991

Accurately performed various accounting functions.

Price Waterhouse, Chicago, IL

Auditor

1988 - 1990

Performed audit functions for clients in Middle Market Group (privately held companies) in Chicago office.

Employed excellent interpersonal skills when interacting with clients and audit team members.

Exceeded expectations on personnel evaluations.

Other Responsibilities

Central Illinois Born Again Defenders (CiBAD)

Director

2010 – 2014

Oversaw and coordinated speech classes, debate camps and club. Recruited teachers, received registrations, managed resources, performed treasury functions and secured host facilities.

Communicated to area families via monthly newsletter and e-mail to promote the club and its activities.

Provided parent judge training and conducted informal sessions to educate families on competitive speech / debate and the NCFCA at debate camps and during fall classes. Taught Novice Speech class to high school students and provided meaningful, usable feedback on speeches and debate cases.

Association of Peoria Area Home Educators (APACHE)

Board Member

2006 – 2010

Served as Treasurer from 2007 through 2010.

Represented APACHE to area home educators as first point of contact for questions via e-mail or phone.

Collaborated with fellow board members to provide an annual homeschool convention at the Peoria Civic Center.

Participated in local homeschool activities (used book sale, curriculum “look see”, seminars).

Education

University of Illinois, Urbana, IL. Bachelor of Science, Accounting

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