Customer Service Representative
Resume:
Irene Pack **********@*****.***
Bilingual Outreach Consultant -
Dropout Prevention Specialist
Bilingual Customer Service Representative
A dedicated Outreach Consultant and Dropout
Prevention Specialist with a strong background in project
management and student enrollment. Seeking to leverage
my skills in a Bilingual Customer Service Representative role.
Fluent in English and Spanish.
Work Experience
Bilingual Customer Service Agent – English and Spanish
Ibex Global – San Antonio, TX
January 2022 to January 2023
Skills
Scheduled route and dispatch trips to all manner of providers to coordinate rides to medical facilities for customers who are not able to drive themselves. To ensure they can get to and from their medical appointments on time with minimal effort or stress.
Assisted in coordination of mass transportation when needed.
Worked closely with transportation providers and health care facilities to resolve problems and to effectively meet client demand.
Responsible for daily communication with transportation providers.
Ensure accurate trip data input to minimize errors and delays in timelines. Escalations done when needed.
High level of patience, empathy and care for customers.
Experience in a remote/work from home environment with heavy phone volume and data entry.
Excellent customer service and phone skills
Ability to work independently.
Outreach Consultant-Dropout Prevention Specialist
Fontana Unified School District
September 1989 – May 2016 - Fontana
Managed and maintained project budget as an Outreach Consultant – Dropout Prevention Specialist.
Successfully enrolled students, demonstrating strong administrative and organizational skills.
Attended Cal State University of Sacramento to obtain a certification, showcasing commitment to professional development and learning.
Member of the School Attendance Review Board (SARB).
Home visits to verify attendance, and for referral assistance.
Outreach for parents and community members.
Arranged and maintained files and records for Parent/Student workshops, parent meetings and trainings.
Translated for all workshops, meetings and trainings.
Fluent in English and Spanish
Education
Cal State University of Sacramento
Attended Cal State University of Sacramento to obtain certification for the position of Outreach Consultant-Dropout Prevention Specialist, showcasing commitment to professional development and learning.
Alain Leroy Locke High School
High School Diploma in General Studies
September 1968 – June 1969 – Los Angeles
Skills
Case Management
Organizational Skills
Crisis Intervention
Bilingual (English and Spanish)
Presentation Skills
Consulting
Research Skills
Project Management
Intake Experience
Student Enrollment
Administrative Skills
Employee of the Year
May 2013
May 2016
Certifications
Certified Outreach Consultant-Dropout Prevention Specialist
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