Customer Service Entry-Level

Miami, FL ***** 305-***-**** *********************@*****.***

YUDELSIS HERNANDEZ

ACOSTA

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier/seller position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL

SUMMARY

Friendly, Positive Attitude Teamwork and Collaboration Customer Service Problem-Solving

Time Management Attention to Detail

Flexible and Adaptable Multitasking

Dependable and Responsible Excellent Communication Multitasking Abilities Critical Thinking

Computer Skills Organizational Skills

Calm Under Pressure Active Listening

Organization and Time Management Decision-Making

Problem Resolution Verbal Communication

SKILLS

CASHIER/SELLER 04/2024 to Current

La Cienfueguera, Miami, FL

WORK HISTORY

● Greeted customers entering store and responded promptly to customer needs.

● Welcomed customers and helped determine their needs.

● Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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● Built relationships with customers to encourage repeat business.

● Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

● Helped customers complete purchases, locate items, and join reward programs.

● Restocked and organized merchandise in front lanes.

● Assisted customers with returns, refunds and resolving transaction issues. CASHIER 02/2024 to 04/2024

Target, Miami

● Greeted customers entering store and responded promptly to customer needs.

● Welcomed customers and helped determine their needs.

● Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

●

● Built relationships with customers to encourage repeat business.

● Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

● Helped customers complete purchases, locate items, and join reward programs.

● Restocked and organized merchandise in front lanes.

● Answered questions about store policies and addressed customer concerns.

● Enhanced customer satisfaction by providing efficient and accurate cash transactions.

● Addressed customer needs and made product recommendations to increase sales. Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

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Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

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Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

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● Identified and resolved discrepancies and errors in customer accounts. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

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Estados Unidos-Mexicano High School, Cuba,

High School Diploma, 06/1994

EDUCATION

● Administration and Finances

Spanish

Native or Bilingual

LANGUAGES

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