Customer Service Data Entry
Resume:
Dushawn Mejia
Texas
************@*******.***
Excellent verbal and written communication skills
Fluent in data entry and data management
Organizational skills
Excellent time management skills and strong work ethic
Proficient in Microsoft Office, Salesforce, Zendesk, and CRM program
PROFESSIONAL EXPERIENCE
ORBITAL POWER INC. Irving, TX
Human Resources Generalist: 06/2022- 07/2023
•Communicates resources policies and governmental laws and regulations to staff.
•Creates job postings and ads for recruitment on company's website.
•Conducted phone screens of applicants, and scheduled interviews.
•Created offer letters.
•Completed I-9
•Managed over 40+ open requisitions.
•ATS implemented for all new hires/applicants processing.
•Implemented DOT screening through DISA System (MVR, DOT drug test, and SAP) and regular background and drug test for non-DOT applicants.
•Processed unemployment claims and acted as company representative at unemployment hearings.
•Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
•Administering payroll
•Worked closely with Benefits Dept for new hires.
•Updated key human resource metrics using reporting tools on HRMS database.
•Implemented effective transformational business techniques which reduced over 25% of employee's turnovers and terminations within a year.
ARROW LIFT RENTALS Dallas, TX
Executive Administrative Asst/ Customer Service: 09/2021 - 06/2022
•Screened calls and emails and initiated actions to respond or direct messages for the CEO.
•Coordinated meetings, appointments, and conference calls for all executives.
•Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
•Order office supplies
•Provided administrative support to employees.
•Handle customer’s rentals requests.
•Data entry of customer’s information into CRM.
•Answering incoming customer calls to process rental.
•Assisting customers with their rentals and processing customer payments.
•Handled customer questions and resolved complaints through emails, phone or our rental chat line.
•Manage any escalation calls from customers.
INGLET BLAIR, LLC Houston, TX
Customer Service (Contractor) Part-Time: 09/2020 - 07/2021
• Reviewing mortgage documents for accuracy and integrity of information used to support lending decision and adherence to federal and state compliance requirements.
•Review all third-party documents: (Appraisals, Titles, Flood Certs).
•Upload all mortgage documents into Doc Review.
•Consulted with customers to assess needs and propose optimal solutions.
•Provide sufficient and timely reports to: Loan Officers/Loan Processor as required.
•Contacted customers for missing documents to complete their mortgage loan.
•Answered inbound customer calls regarding their loan documents.
ADVANTAGE SOLUTIONS MARKETING Irving, TX
Office Manager/Customer Service/Call Center: 12/2018 - 04/2020
•Coordinating appointments and meetings through staff calendars and schedules.
•Order Office Supplies and equipment when needed.
•Travel & hotel arrangements for sale reps and management.
•Maintained successful relationships with vendors, suppliers, and contractors.
•Reconciliation of expenses for management (QuickBooks) Manage employee work schedules and vacation time.
•Recruiting of new applicants and setting up interviews for management.
•Processed I-9 for new hires.
•Answering incoming customer order calls.
•Inputting customers’ information into CRM System.
•Assist customers with their products/orders.
•Assist with complaints and escalation calls.
•Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email, phone, and social media.
•Calculated charges and processed billing/payments.
AMERICAN RED CROSS Dallas, TX
Business Operations Coordinator: 11/2017 - 12/2018
•Provides administrative budget support including expense coding, and financial report.
•Reconciliation of all invoices & Travel Expenses.
•Assist with Onboarding of new hires for the Main Office & Disaster Dept.
•Answering incoming calls for emergency assistance for (Housing, Food, and Employment).
•Facilities/Asset Management Support: Ensures repairs are completed within budget and appropriate system is used to pay vendors.
•Develops and maintains relationships with vendors supporting each physical location.
•Obtains proposals for potential new vendors.
•Provides information/data needed for developing business.
•Events: Participates in planning event meetings.
•Created Reports/Data Information grant proposals.
•Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
CONVERGENZ STAFFING COMPANY Plano, TX
Origination Customer Service Support (Contractor) 08/2015 – 09/2017
Review all loans: for compliance and errors before sending them to the Investors for funding.
Provide weekly productivity reports to all management.
Research, resolve, and respond to borrower’s issues related to their mortgage account.
Answered inbound calls from borrowers regarding their mortgage documents.
Verify credit reports and AUS has been ran.
Review all: Appraisals, titles, flood certs, and HOI for accuracy.
CHASE BANK Lewisville, TX
Mortgage Customer Service: 12/2012 – 08/2015
Research and request third party services for: Titles, flood certs, credit reports, and appraisals.
Processed all loan applications for approval/denial to Underwriting.
Scanned and reviewed all mortgage documents for accuracy.
Processing of loans in accordance with all mortgage investors for income, asset calculations, taxes, PI calculations.
Answered incoming calls from borrowers regarding their mortgage status.
Created weekly production reports.
Scheduled residential appraisals.
EDUCATION
University Of Phoenix Phoenix, AZ
Human Resources Management (PHR) Graduation: 06/2025
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