Project Manager Operations Engineer

LESLIE CUNNINGHAM

*******************@*****.*** 804-***-**** Henrico, VA 23294 WWW: Bold Profile

Summary

I am an experienced Voice Operations Engineer in Technology Infrastructure, specializing in telephony. I began my career as a technical coordinator, and throughout the years excelled and became proficient in the telephony field. I am an outgoing professional with a proven track record in successfully opening, relocating, expanding, and renovating business offices across the U.S. and surrounding territories without delays. I am eager to leverage my extensive experience and skillset to contribute to a dynamic team and employer.

Experience

Wells Fargo Glen Allen, VA

Senior Systems Operations Engineer

Project manager for all voice related new offices, relocations, closings, and renovations.

Facilitated the underlying needs of business partners and recommended options with cost benefits.

Piloted information from multiple sources into the design, development and implementation of network/telephony systems.

Executed site builds and programming of all phones. (Ex: Jabber phones in CUCM, Test and turn ups for all Cisco EIPT Sonus sites, and upgrades in various Clusters.)

Application experience with Subscribers, UCCX and Cisco Emergency Responders (CER).

Aided UNITY for all voicemail support.

Install, troubleshoot, and maintain telephony infrastructure to support fax machines and electronic faxing.

Performed Cisco call routing, switching, and troubleshooting.

Worked in cohesion with Network engineers who assisted in the completion of new installs, relocations, and upgrades.

Executed field installations and guided projects to meet deadlines.

Collaborated with vendors to identify strategic opportunities and define solutions.

Utilize Change Controls for all Risk Management, and recommend actions to minimize risk.

PRI ordering and programming

Establish and implement procedures for maintaining voice network databases.

Identify cost optimization and reduction practices to increase revenue and lower expenses.

Skills

Microsoft Azure

Microsoft Office 365

Cisco Call Manager

Cisco Unity

Wanda SR System

Vera Smart

ENT-JIRA System

Change Control Network System

Education and Training

J Sargeant Reynolds Community College Henrico, VA

Associate of Arts in Paralegal Studies

Certifications

Cisco CCNA

Nortel (Option 11C & Norstar) Certified

AT&T (PBX) Certified

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