Customer Service Maintenance Supervisor
Resume:
Jose L. Calderon
Bronx, New York 10468
Telephone 718-***-****
**********@*****.***
SUMMARY OF QUALIFICATIONS
● Professional with experience in General Labor, Custodial Maintenance and Customer Service
● Knowledgeable in wide range of activities including painting, carpentry, taping and siding
● Organized and dedicated problem solver with the ability to work individually or in team based situation
● Adaptable individual possessing strong analytical, solution-oriented and communication skills
● Successful in negotiating problem-solving solutions for complex issues SUMMARY OF SKILLS
● General Laborer
● Hand/Power Tools
● Basic Motor Control
● Custodial Maintenance
● Team Player
● Customer Service & Relations
● Daily Maintenance
● Painting & Taping
● Troubleshooting
●
PROFESSIONAL SKILLS
Maintenance Supervisor
● Coordinated activities with other departments to ensure that services are provided in an efficient and timely manner.
● Inspected work performed to ensure that it meets specifications and established standards.
● Performed or assisted with cleaning duties as necessary.
● Conferred with staff to resolve performance and personnel problems, and to discuss company policies.
● Established and implemented operational standards and procedures for the departments supervised. Custodial Maintenance
● Serviced, cleaned, or supplied restrooms.
● Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.
● Gathered and emptied trash.
● Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
● Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
● Cleaned windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
● Notified managers concerning the need for major repairs or additions to building operating systems. Customer Service & Relations
● Maintained positive relationships with customers and tenants through accountability, honesty, and integrity.
● Provided exceptional customer services by addressing the needs and wants of tenants
● Ordered tests that could determine the causes of malfunctions
● Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills EXPERIENCE
● MD Building Services – Maintenance Supervisor 2009 - 2019
● Gateway Building Services – Maintenance Concierge 2004 - 2009 EDUCATION
● Dewitt Clinton High School – High School Diploma
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