Service Representative Guest
Resume:
Melissa A Clarke
Yonkers, NY *****
************@*****.***
Work Experience
Guest Service Representative
EXTENDED STAY AMERICA - Elmsford, NY
July 2022 to September 2023
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Restock and clean Coffee bar
• Wash soil linens, fold and stacked on cart
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments Dietary Aide/ Supervisor
Westchester Center for Independent & Assisted Living - Yonkers, NY October 2021 to April 2022
• Serving as a role model in providing dining service to our residence
• Assisting with training team members
• Maintaining proper dining room set up
• Assisting in special events
• Monitoring appropriate checklists in support of the dining area cleanliness, readiness, standards
• Assisting in table top inventories maintenance
• Responsible for handling all food and beverages in accordance with sanitary procedures and standards
• Ensure compliance with all federal, state and local regulatory procedures regarding food service Housekeeper/Client Care
Oasis - New Rochelle, NY
April 2020 to September 2021
• Assist with disabled and elderly women
• Assists with the completion of kitchen and house laundry
• Empty all recycling bins and trash receptacles from the bathrooms
• Assists with the set-up, serving, and clean-up of meals as needed
• Remove dirty & soil linens from 48 beds daily
• Identify minor maintenance issues and communicate with Director of Shelter Services.
• Restock cleaning supplies and materials. Alerts facilities department of low supplies
• Follow all the Oasis Men Shelter policies, and procedures
• Sign in and out Residents
• Monitor front desk and input information on the computer Contract Cleaner
Children Center for Learning - New Rochelle, NY
July 2019 to January 2020
• Scrubbed, mopped & vacuumed floors of all assigned areas, in a timely manner
• Collected and discarded all waste materials
• Washed windows, walls, and glass surfaces
• Ordered and replenished all cleaning chemicals and tools, as needed.
• Make a list of major repairs and notify the facilities manager thereof
• Built and maintained positive working relationships with cleaning staff and school employees.
• Kept buildings secure by locking doors at the end of the academic day Seasonal Cleaner
Crowns Signs - Mount Vernon, NY
May 2017 to August 2017
• Performed cleaning functions in assigned areas
• Dispensed & used chemicals in a safe manner
• Reloaded bathroom supplies
• Emptied and removed waste or recycles trash receptacles
• Cleaned windows, spot clean walls, and metal surfaces
• Wiped & dusted all electronics
• Maintained assigned equipment for cleanliness and report all repairs needed PT- Sales Associate/Specialist
Dressbarn - Bronx, NY
February 2014 to June 2015
• Greeted customers warmly and provided customer service
• Answered phone and customers questions in a respectful manner
• Completed inventory & work in the stock room
• Designed windows seasonally
• Processed merchandise, returns and. exchanges and ship luxury merchandise
• Execute a weekly in-store programs (merchandise, promotions, and reporting) FT-Sales Associate/
Macy's - Yonkers, NY
October 2011 to October 2013
• Answer customers phone calls
• Provided customer service
• Work with clients (New Luxury Merchandise)
Completed bookkeeping
•
• Processed merchandise, returns, and exchanges
• Maintained clean and orderly checkout area
• Sold products or services
• Computed and record totals of transactions
• Executed a weekly in-store programs (merchandise, promotions, and reporting) Senior Recreational Leader
Cassadaga Job Corps Academy - Cassadaga, NY
June 2004 to September 2006
Education
Associate's in Public Administration
Penn Foster College - New York, NY
November 2022 to Present
Certificate in Introduction of Caregiver
Alison Trade School - New York, NY
November 2021 to April 2022
High school diploma in Culinary Arts
Cassadaga Job Corps Academy - Cassadaga, NY
January 2004 to September 2006
Skills
• Facilities Management
• Guest Services
• Dietary Aide Experience
Certifications and Licenses
Caregiver
March 2022 to April 2022
Certificate for Caregiver (Introduction)
CPR Certification
Additional Information
References
Ms. Renee
Supervisor (Extended Stay America)
Ms. Tiffany Brown
Program Director of Oasis
Mr Collin
Director of Westcop (Oasis)
Ms. Jennifer Hill
Employee of Oasis
Mrs. Dina
Head of administration- Children Center for Learning
Mr Ric.
Mentor
Ms. MaryAnn
Former administrative assistant -Crown Signs 914-***-**** Ms. Carmen Martinez
Manager of Dress Barn
Mr Camelo M.
Director- Westchester Center for Independent and Assisted Living
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