Customer Service Data Entry
Resume:
Katherine Tucker
Passionate Customer Advocate
San Manuel, AZ 85631
***********@*****.***
Highly adaptable, professional, and passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Seeks a telecommute data entry or customer service position. Well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Thirty-plus years of experience to apply empathy and practiced listening and speaking skills, delivering excellent customer service Authorized to work in the US for any employer
Work Experience
Customer Service Advocate
American Logistics-Remote
April 2021 to May 2024
Conducted thorough assessments of customer needs to provide tailored solutions and recommendations. Managed a high volume of inbound calls while sustaining excellent rapport with customers throughout interactions.
Collaborated with cross-functional teams to resolve complex customer complaints effectively. Consistently met or exceeded performance metrics for call quality, issue resolution, and customer satisfaction scores.
Provided exceptional support to customers by responding to inquiries via multiple channels, including phone, email, and social media.
Adhered to strict data privacy regulations when managing sensitive customer information in line with laws governing the handling of personal details.
Customer Service Associate
Amazon-Seattle, WA
April 2020 to January 2021
Advocated positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases improving first call resolution. Resolved customer concerns across multiple platforms determining the cause, selecting the best solution, and expediting correction or adjustment.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Customer Service Associate
Concentrix-Cincinnati, OH
November 2015 to February 2020
Ensure customers reached a higher level of satisfaction and experience regarding their services and needs.
Answered inbound calls in support of customer needs and resolved issues through account research showing empathy and patience.
Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation. Collected customer feedback and recommended procedural or product changes to enhance future service responses.
Caregiver/Personal Assistant
Karol Woods-Mammoth, AZ
2010 to May 2015
Assisted as live-in caregiver, performing housekeeping, preparing meals, and assisting with daily living. Ensured physical therapy was completed and medicines provided per doctor and therapist orders. Liaison between doctors, hospitals and insurance, scheduling appointments and providing travel arrangements.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Customer Service Representative
Afni-Tucson, AZ
April 2010 to May 2010
Answered inbound calls in support of customer needs and resolved issues through account research. Conveyed step-by-step instructions to resolve customer concerns and technical needs. Notated and reviewed client accounts for accuracy and adherence to company guidelines. Lease Purchase Owner Operator
CRST-Cedar Rapids, IA
2004 to December 2009
Operating semi-truck to transport goods, materials, and other commodities. Improved efficiency and productivity by designing itineraries to ensure timely delivery. Provided outstanding customer service by maintaining attention to detail and completing pickups and deliveries in an expedient manner.
Followed company and Department of Transportation safety policies and procedures for truck and driver. Education
High school diploma
Rye High School - Rye, CO
January 1981 to May 1983
Skills
• Data Entry with excellent written and oral communication (10+ years)
• Professional telephone demeanor with empathy and patience
• Technical Support and troubleshooting (10+ years)
• Computer proficient and technologically savvy
Assessments
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Technical support: Customer situations — Proficient January 2021
Responding to technical support situations with sensitivity Full results: Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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