Customer Service Data Entry

Angelina DeRobertis

New Windsor, NY 845-***-**** *******@*****.***

Objective

A self-motivated,empathetic and customer service focused professional endeavoring to find upwardly position that appreciates loyalty, efficiency and innovation.

Experience

Customer Service Skills

*Profecifient with Microsoft Office, Excel, Data Entry and Powerpoint.

*Effectuve communication skills (verbal and written).

*Works efficently and effectively both independent and with a team.

*Interprets plan benefit design, resolve claim, benefit, and enrollment issues while making a connection with member.

*Acts as trusted advisor and educator on health care related issues and inquires.

*Resolve customer questions via telephone and written correspondence regarding

insurance benefits, provider contracts, eligibility and claims.

*Develop and maintain positive customer relations.

*Able to manage difficult customer situations and respond promptly to resolve and meet customer needs.

*Open Enrollment Assocate that included traveling to businesses for either in-person or webinars to review and educate employess on various availble benefits they could chose from that their company offered.

Work History

Elevance/Anthem Blue Cross Blue Shield

Consumer Service Associate

Anthem Health Guide/Open Enrollment Embassador

December 2012 -May 2023

Spectrum/Time Warner Cable

Customer Service Representative III

September 2007-August 2012

References

Available upon request

Contact this candidate