Technical Support Information Systems
Resume:
David Omo-Taiga
Upper Marlboro, MD *****
*****.********@*****.***
linkedin.com/in/david-omo-taiga-9904a723a/
Summary:
Information Systems graduate with a solid foundation in technology and a keen interest in pursuing a career in tech support, system administration, and IT security. Proficient in troubleshooting, system management, and network security principles. Adept at problem- solving and providing technical support, with hands-on experience gained through academic projects and internships. Possesses strong analytical skills and a commitment to staying updated with the latest industry trends. Seeking an entry-level position where I can contribute my technical skills and enthusiasm to a dynamic team. Skills:
● Network Management: Managed and maintained company networks to ensure optimal performance and security.
● Troubleshooting and Support: Provided technical support and resolved issues for end-users promptly.
● Time Management: Prioritized tasks to meet tight deadlines and productivity goals.
● Team Collaboration: Worked collaboratively with team members to ensure smooth operations.
● Customer Service: Provided exceptional service to customers, addressing inquiries and resolving issues.
Work Experience
AMA Consulting 5/2023 – 5/2024
System Administrator Intern
● Assisted in the successful upgrade of the company's server infrastructure, enhancing system reliability and performance.
● Implemented network monitoring tools to improve performance and reduce downtime.
● Created and maintained detailed documentation for common technical issues, reducing support request resolution time.
● Resolved numerous technical issues, improving system uptime, and user satisfaction.
Follett Higher Education Group 6/2023 - 4/2024
Warehouse Associate
● Managed inventory levels to ensure accurate stock counts and timely replenishment.
● Ensured precise picking, packing, and processing of orders to meet customer requirements.
● Implemented effective organizational strategies to optimize workflow and storage capacity.
● Worked collaboratively with team members to ensure smooth warehouse operations and timely order fulfillment.
UPS 1/2022 - 12/2022
Package Handler
● Identified and resolved issues with package routing and scanning equipment, minimizing disruptions to operations.
● Conducted thorough inspections of packages to ensure they met shipping standards and were correctly labeled.
● Maintained accurate records of package movements and inventory levels using digital tracking systems.
Education
Morgan State University
Bachelor’s Degree
Information Systems & Sciences
Certifications
● CompTIA Security + (In progress)
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