Program Manager Project Management

Jill Asnicar Address: Littleton, CO *****

Phone: 303-***-****

Email: ********@***.***

Linkedin.com/in/jill-asnicar-mscis-pmp-csm-sa

SUMMARY

Accomplished Program Management Leader with extensive experience driving enterprise programs and information technology projects. Proven track record managing cross-functional global teams, developing and implementing project management methodologies, and aligning project goals with organizational objectives. Skilled in negotiations, resource allocation, and delivering successful technology solutions through continuous improvement and integration of best practices and innovative strategies.

SKILLS

Program Management: Strategic Planning · Change Management · Process Improvement · Team Building ·

Cross-functional Collaboration · Leadership · Mentorship · Performance Management · Conflict Resolution

Project Planning & Execution: Agile & Waterfall Methodologies · Roadmap Development · Metric Tracking · Risk Management · Resource Allocation · Dependency Tracking · User Acceptance Testing (UAT)

Stakeholder Management: Executive Reporting · Communication · Presentation · Interpersonal Skills

Technical: Software Development · IT Infrastructure · System Implementation · Data Center Migration

Tools: Clarity Project and Portfolio Management (PPM) · Confluence · Jira · Lucidchart · ServiceNow · SharePoint · Onspring · Microsoft Excel · Microsoft OneNote · Microsoft Planner · Microsoft Power BI · Microsoft PowerPoint · Visio · Microsoft Project · Oracle iProcurement · Workday

EXPERIENCE

IT Project Manager / Program Manager July 2023 - January 2024

V Group Inc., Short-Term Contract to Jefferson County, Golden, CO

Oversaw Digital Accessibility Program, ensuring website compliance with accessibility standards.

Liaison between executive management and government stakeholders to drive strategic alignment.

Coached project managers to optimize productivity and deliver impactful project outcomes.

Leader, IT Project Manager March 2020 - April 2023

The Western Union Company, Denver, CO

Directed the Program Planning team in defining scope, prioritizing tasks, setting goals, and success criteria.

Conducted performance reviews, provided mentorship, and fostered a high-performance culture.

Implemented continuous agile development practices, reducing project delays by 25%.

Streamlined supplier selection and software renewals, reducing contract approval times by 20%.

Developed and tracked key project metrics, providing regular status updates to executives.

Senior IT Project Manager November 2015 - March 2020

The Western Union Company, Denver, CO

Deployed software applications and technologies within the Project Management Office (PMO) and Security Operations Center (SOC) to enhance IT system and data security.

Led Cyber Security Training and Awareness team, reducing phishing click rates by 15%.

Deployed software, cloud, and infrastructure projects integrating cross-functional dependencies and implementing robust change management procedures to mitigate risks and ensure smooth execution.

Developed program communications and board presentations for the Chief Information Security Officer.

Jill Asnicar Page 2

EXPERIENCE

Senior IT Project Manager / Senior Project Analyst March 2014 - January 2015 / January 2015 - Nov 2015

Aditi Staffing, Contract to Visa, Inc. / Visa, Inc. (Contract converted), Highlands Ranch, CO

Led end-to-end project management for complex IT implementations, including software deployments and infrastructure upgrades, within the Processing Services Project Management Office (PMO).

Coordinated across departments to gather requirements, define project scope, and establish success criteria, ensuring delivery of the Prepaid portfolio within scope, time, and budget constraints.

Developed program plans, established project schedules, and implemented risk management strategies to mitigate potential issues, ensuring project continuity and on-time completion.

Fostered collaborative relationships with internal and external stakeholders, enhancing project visibility and stakeholder support.

Senior Staff – Project Manager Technical August 2008 - March 2014

Charles Schwab & Co., Inc., Englewood, CO

Implemented Interactive Voice Response (IVR) systems, reducing call handling time by 20%.

Led cross-functional teams, including product and project managers, using both waterfall and agile methodologies to manage inter-dependencies and achieve successful project outcomes.

Managed project management team performance, ensuring quality and governance commitments.

Implemented a project intake process to prioritize requests and streamline resource allocation throughout the software development life cycle (SDLC).

Introduced automated tools and agile practices, reducing test time by 50%.

EDUCATION

Master of Science, Computer Information Systems (MSCIS) - Regis University, Denver, CO

Bachelor of Science, Computer Information Systems (BSCIS) - Regis University, Denver, CO

CERTIFICATIONS

PMP - Project Management Professional, Project Management Institute (PMI)

CSM - Certified Scrum Master, Scrum Alliance, Inc.

SA - Certified SAFe 6 Agilist, Scaled Agile, Inc.

Practitioner Program in Project Management - Systemation, University of Colorado at Denver

AWARDS

Business Excellence Award - Charles Schwab & Co., Inc.

Award for Excellence in Innovation – Evolving Systems, Inc.

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