Customer Service Store Manager

Susan J. Hail Estes

**** ********** **.*** ***

Houston,Texas 77057

512-***-**** ***********@*****.***

Professional Summary

Excellent customer service skills, communication,organization and relationship building skills

Retail Management & Sales

Skills

Financial Operations,Office Management,Vendor, & Inventory Management

Maximizing Profitability

Store Displays

Customer relationship management

Research

Cold calling & email prospecting

Education

Secretarial Certificate

Howard Payne University, Brownwood, TX May, 1977

Work History

January 2020 -current Interviewer Remote .ReconMR BCS.

Corporate 135 Guadalupe St.San Marcos TX 78666

Market Research United States

December 2019

Sales 24 Seven New York,NY Gucci 3939 IH 35 S. Suite 1050 San Marcos Premium Outlets San Marcos,TX

Seasonal during Christmas Holidays .International customers

September 2018-January 2019

Store Manager 3219 E. Whitestone Ste.100 & 1335 E. Whitestone Ste.200 Cedar Park,TX Mattress One

Daily Operations of Mattress One – start up, including safety & security compliance, inventory control & financial functions. Reported to District Manager regarding all store issues, financial goals & sales. Attended all Conferences,Meetings scheduled. Engaged & interacted with customers to create positive shopping experiences & drive revenue growth by completing Field Hotel Sales,Internet Sales Promotional Advertisements, Apartment Community Bulletins to promote Seasonal Sales of new Mattress One location 3219 E. Whitestone Ste. 100. Management closed both locations.

July 2009-2012; 2016-2019 Cashier Austaco,Tacala Texas

2008 Cashier Dolgencorp. Dollar General Burnet,Texas

2004 Driver Tropicana Trucks Las Vegas,Nevada

Long Distance travel via plane Phoenix,AZ –Las Vegas,NV. (450 mi.) Deliver Box Truck

NV Shuttle Driver Las Vegas, Nevada

May 1979-June 1999

Bookkeeper M.W.Hail Constr.,Inc. Lampasas,TX

Utilized Great Plains Software applications for Construction Industry

Obtained documents, permits, certificates & approvals from local,state agencies. Achieved Revenue Objective by bidding in New Markets. Completed estimates, invoices,schedules,subcontractor agreements,quarterly payroll reports, AP,AR,General Ledger & Computerized payroll on constrution projects in Central Texas.

1979-1983 Bank Secretary Notary Citizens State Bank Lometa,TX

Performed office related support tasks & clerical functions including New Accounts, Safety Deposit Box Rentals, Loan Processing & Maintenance. Greeted incoming visitors and customers professionally

& provided friendly knowledgeable assistance. Completed Bookkeeping Department tasks including filing,operating proof machine completing bank deposits, drafts, checks. Completed microfische research on prior year transacations. Typed Bank Directors Monthly Reports.Part time Lobby/Drivethru Teller. Notary Public. Completed Consumer & Commercial File Maintenance.

Hired as Receptionist, promoted to Secretary. Received Annual Bonus.

Carefully wrote down all messages & relayed within 10 min. to appropriate personnel. Processed & filed records for consumer & commercial lending & customer requests.

Maintained office equipment & well organized supplies to enhance team productivity.

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