System Administrator Customer Service
Resume:
Choctaw, OK *****
**********@***.***
Michael Leon Reed
Objective Motivated to address customer and vendor concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Effective at managing employees, phone calls, emails, letters, Teams, and in-person requests for assistance while adhering to regulations and department guidelines.
Qualifications Specializing in all aspects of System Administration. Hardware and software roadmap planning. Trained and knowledgeable in all aspects Procurement, of computer hardware, software, and networking, firewalls, system automation, security, and performance improvements, OS and application installation, maintenance, and upgrades. Proficient in repair of all brands of laptops and desktops on the circuit board level, PC and Mac. Fluent in all Microsoft operating systems, virus removal, OS repair, blueprint and schematic comprehension. 10+ years as a System Administrator.
Education 1987 Mid-Del Vocational Technology Center
Midwest City, OK
Associates Degree, Graphic Arts
August 1999 to May 2001 OSU at OKC, Metro Tech Campus
Oklahoma City, OK
A+ and Net+ Training
Skills Customer Service Virtualization
Backup and Recovery Scripting and Automation Microsoft Office Suite Problem Solving
Active Directory Management Network Security/Monitoring
Cloud Computing Communication
Network Troubleshooting VPN
Account Access Management Mobile Device Management
Hardware Management Linux
Technology Evaluation/implementation Server Maintenance
Firewalls Azure AD
Switches File Permissions
MS Teams Management Cisco Meraki
Soldering Sharepoint
13932 Hummingbird Circle
Choctaw, OK 73020
**********@***.***
Michael Leon Reed
Experience April 2013 to December 2023
INSURICA
Systems Administrator
For the last 11 years my job consisted of all aspects of a system administrator supporting 850+ users. This includes hardware and software selection, purchasing, image creation, imaging, deployment, patching, and maintenance for servers, desktops, and laptops. For the hardware infrastructure, managing VMware ESXi hosts with MSA’s and HPE Nimble. Physical servers were Hp Proliant Servers with Windows Server 2012-2022, and a VMware ESXi environment for on-prem MS Exchange in a hybrid environment and many VM’s in Azure. Deployed and managed Azure AD, MS Teams, and Sharepoint. 100+ Cisco, Hp Procurve, and Aruba switches. Also deployed and managed 30+Fortinet firewalls and 60+ Cisco Meraki AP’s in 30+ locations. Was studying for the AZ-900 certification, and working on renewing my Security+ when I left INSURICA.
January 2010 to February 2013
Dell Army Enterprise Service Desk
1-866-335-ARMY
Support Technician
Supported the Army in a Microsoft Active directory environment including password resets, Outlook setup, and Mobile Device Management where I acquired the Security+ and the ITIL certifications.
August 2008 to November 2009
Techies
Oklahoma City, OK
Supervisor: John
Lead Technician/Manager
As the lead technician I solved the tough problems that were escalated. I also restored “D” grade laptops to “A” grade by utilizing vinyl stickers and painting custom colors per user requests.
December 2005 to July 2008
Mike’s Laptop & Computer Repair
Newalla, OK 74857
Owner/Technician/Manager
13932 Hummingbird Circle
Choctaw, OK 73020
**********@***.***
Michael Leon Reed
Experience(continued)
Tech leads must not only have the technical expertise to develop products, but have the people skills to lead teams as well. Some crucial skills as a tech lead include:
Communication and leadership
Project and crisis management
Software architecture and systems testing
Technical guidance and decision-making skills
Quality assurance
Problem solving and innovation
Ownership and vision
February 2003 to November 2005
Computer Masters
Midwest City, OK 73110
Supervisor: Allen
Lead Technician
Problem solving and innovation
Laptop repair (soldering new charging port)
Virus removal
Microsoft OS upgrade or clean install
Data Recovery (usually from dead hard drive or viruses)
Selecting and building new systems
13932 Hummingbird Circle
Choctaw, OK 73020
**********@***.***
Michael Leon Reed
References(professional)
Kaier Hindman, Managing Consultant, IBM
12608 W. Glen ct.
Choctaw, OK 73020
*************@**.***.***
Keith McCombs, CEO&President, Woven Life
701 NE 13th Street
Oklahoma City, OK 73104
Steven Hopkins, Sr. Systems Administrator, INSURICA
5100 N. Classen Blvd.
Oklahoma City, OK 73118
References(personal)
Karl Kalkbrenner, Retired Insurance Agent
Choctaw, OK
Todd Genzer, Retired RN
Oklahoma City, OK
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