Customer Service Representative
Resume:
Arieane Brooks
Akron, OH *****
**.*********@*****.***
I am a dedicated fast learner with 9 years of customer service experience I have a large background with different systems.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Discover Finacial Services
August 2022 to Present
Assist customers with basic account level tasks
Online banking assistance
Disputing transactions
Providing great customer service
Team Lead
Walmart-Fairlawn, OH
July 2023 to May 2024
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges. Collections Representative
Huntington Bank-Akron, OH
April 2023 to July 2023
Assisting customers with past due accounts making payment arguments, Repo cancelations, customerbaer
Customer Service Representative
Huntington National Bank-Akron, OH
February 2020 to June 2022
• Answer general questions
• Assist customers with basic account activity
• Online banking assistance
• Basic Installment loan needs
Inbound Sales Representative
Charter Communnications-Akron, OH
August 2019 to July 2020
Assisting New And existing customers establish services. Up selling to existing customer customers Voice,internet,cable, and also mobile.
E-Commerce Specialist
Signet-Akron, OH
May 2017 to August 2019
Assisting customers with missing damaged or unfulfilled requests. Helping customers place online orders delivering great customer service via email and phone Shift Manager
McDonald's-Akron, OH
March 2014 to May 2019
Customer service
Money management
Managing a store with 7 or more employees at once
Keeping the restaurant clean
Inventory counts
Assistant Store Manager
The UPS Store Area Office-Akron, OH
December 2016 to March 2017
Providing Customer service, assisting customers with packing and shipping packages Money management
Managing a store with 5 or more employees
Inventory counts
Inventory orders
Inbound Sales Representative
Education
High school diploma
Gar-Field High School - Akron, OH
September 2014 to June 2016
None
Skills
• Call Center
• Customer Service
• Sales
• Upselling
• Microsoft Office
• Microsoft Word
• Kronos
• Workday
• Gateway
• CRM Software
• Inside Sales
• Employee Orientation
• Interviewing
• E-Commerce
• Management
• PeopleSoft
• Human Resources
• Typing
• Customer service
• Office experience
• E-commerce
• Fraud prevention and detection
• Interviewing
• QuickBooks
• Organizational skills
• Communication skills
• Financial services
Contact this candidate