Customer Service Technical Support

TAYLOR MOONE

479-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

De-Escalation Techniques Interpersonal Skills

Organizational Skills Conflict resolution skills

Written Communication Customer Service

Data Entry Technical Support

Time Management Documentation and Reporting

Complaint resolution Call Management

WORK HISTORY

01/2021 to 12/2023 Resolution Specialist

Walmart

Investigate and resolve customer complaints and issues, ensuring timely and satisfactory outcomes.

Analyze case details to identify root causes of problems and develop effective solutions. Communicate with customers via phone, email, and chat to understand their concerns and provide resolution updates.

Document case details, actions taken, and resolutions in the CRM system, maintaining accurate records.

01/2019 to 01/2021 Customer Service Representative Solar Enterprise

Respond to customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.

Resolve customer complaints and issues efficiently, maintaining a high level of customer satisfaction.

Process orders, returns, and exchanges, ensuring accuracy and compliance with company policies.

Document customer interactions and transactions in the CRM system, maintaining detailed and accurate records.

01/2017 to 01/2019 Technical Support Representative Stone Mountain Group

Provide technical support to customers via phone, email, and chat, addressing hardware and software issues.

Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions.

Document all customer interactions and technical issues in the CRM system, maintaining detailed and accurate records.

Educate customers on product features, functionalities, and best practices to prevent future technical issues.

EDUCATION

High School Diploma

Hamilton Southeastern High School

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