Customer Service United States
Resume:
Allison Poe
Customer Service
Pasadena, Texas, United States
*******@*****.***
SUMMARY
My career goal is to join a team and contribute to the group My passion is to provide excellent customer service. I have experienced success in my previous positions. I have extensive experience developing rapport with guests. I have excellent interpersonal skills. I am proficient with computer programs. I have decision-making and problem solving skills. I have time management skills and can work with minimal supervision.
WORK EXPERIENCE
January 2021-March 2023
Guest Teacher
Kokua
Houston, Texas, United States
Worked for several schools in the Houston area
Ensured students were on task and completing their assignments Implement classroom rules
August 2017-December 2021
Substitute Teacher
Pasadena ISD
Pasadena, Texas, United States
Invited back to substitute by teachers and district Ensure students were on task and completing their assignments Implement classroom rules
February 2017-August 2017
Customer Service Representative
Family Dollar
Houston, Texas, United States
*Worked approximately 30 days straight due to severe understaffing and was recognized for my
hard work by the District Manager
*Greet customers as they come in the door
*Provide outstanding customer service
*Ensure each customer leaves with a smile
*As closing nears straighten up the shelves
*Count the drawer nightly
*On truck day unpack and shelve the store
o Family Dollar University Safety Training
November 2007-March 2016
Special Education Teacher
Odom Elementary School
Houston, Texas, United States
*Academic Achievement Award 2013-14
*Extra Milar Award 2014-15
* Students passed the STAAR Reading and Math
*Selected to mentor 2 student teachers
* Selected to mentor a new inclusion teacher
*Guarantee students are successful
*Create appropriate lesson plans
*Input grades for report cards
*Maintain data and update Individualized Education Plans
*Draft new Individualized Education Plans based on the student's needs
*Assist Inclusion students and other students in the General Education classroom
*Collaborate with General Education Teacher so that accommodations/modifications are being implemented
o Trained through Region IV and Aldine ISD during the summers receiving the highest rating at evaluation time o State mandated trainings
EDUCATION
1991-1995
Austin College
Sherman, Texas, United States
Post-SecondaryAustin CollegeSherman, TX 1991-1995
1987-1991
Clear Lake High School
Houston, Texas, United States
High School Clear Lake High SchoolHouston, TX 1987-1991 SKILLS
Customer Support/Service Special Education Interpersonal Skills Google Apps Microsoft PowerPoint Problem Solving Skills Time Management Microsoft Word Training/Teaching Microsoft Excel CERTIFICATIONS
Teacher Certification
HONORS & AWARDS
Academic Achievement Award 2013-14
Extra Milar Award 2014-15
highest rating at evaluation time
recognized for my
hard work and commitment to the job
Provide outstanding customer service
10 out of 10 on a customer survey
LANGUAGES
English - Intermediate
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