SUMMARY OF QUALIFICATIONS
Dedicated professional with numerous years of administrative experience with a proven record in Customer Service, compliance and ingenuity.
Analytical, organized, detail-oriented and self-motivated, with the ability to successfully manage multiple projects simultaneously, while displaying the utmost in confidentiality and independent thinking and judgment.
Highly developed interpersonal communication skills; able to successfully interface with a public of
diverse backgrounds, as well as with associates and Management at all levels.
Strong work ethic with emphasis on delivering service at the highest level.
Supportive, reliable team player with excellent listening skills and a resourceful problem-solver.
EMPLOYMENT HISTORY
FedEx Supply Chain
1/2020 to 9/2023
Warehouse Worker
Snyder’s-Lance, Hanover, PA Ḭ 6/2019 Ḭ to 8/2019 (Agency: Randstad)
Accounting Clerk
Maintaining relationships with all levels of cross functional teams in Sales, Operations as well with IBO’s to ensure timely processing of Route Product Credits within the dictated settlement period expectations
Using Oracle applications to enter, save and retrieve Route information for questions or issues
Monitor emails for follow up approvals and IBO profile updates
LSC Communications, York, PA Ḭ 3/2019 to 5/2019 (Agency: Aerotek)
Track and Trace Clerk
Track and trace LTL and TL shipments containing school books for the 2019 school year
Maintained daily essential data (delivery appointment, etc.) within an Excel spreadsheet
Liaison for questions and or issues regarding the prevention of product delivery
Ross Distribution Center, Carlisle, PA Ḭ 2/2019 to 3/2019 (Agency: Prologistix)
Data Entry Clerk
Create packets and folders for Contractor employees that are converting to Ross Distribution associates
Update Excel spreadsheets containing associate profile information
Fulfill requests for Ross Stores discount cards, replacement badges, profile updates
Case New Holland, New Holland, PA Ḭ 10/2018 to 12/2018 (Agency: Mid-States Technical)
Processing Services Associate
Monitor monetary application and disbursements with due diligence through daily balancing and preparation of required backup
Insurance follow-up through email, fax or phone
Contract sorting
Perform various routine and ad hoc clerical duties in support of team deliveries as assigned
Giant Food Stores LLC, Carlisle, PA Ḭ 8/2018 to 9/2018 (Agency: US Tech)
Data Entry Clerk
Support Merchandising team by proofing and validating vendor “deals” for upcoming promotional events for local and surrounding area Giant Food Stores
Utilize Microsoft Access and Excel to troubleshoot discrepancies
Follow-up with team members and business units to ensure all entries are correct and brought on with current defined processes
Jennifer Laws’ Resume – Page 2
Donnelley Financial Solutions, Lancaster, PA Ḭ 3/2018 to 6/2018 (Agency: Aston Carter)
Contract Billing Department Assistant
Compiles, reviews and analyzes data
Uses software for functional areas to compile and generate reports
Amazon Fulfillment, Carlisle, PA Ḭ 11/2017 to 5/2018
Warehouse Employee
Working in warehouse picking orders, returning orders and packing orders
Delta Dental, Mechanicsburg, PA Ḭ 8/2017 to 9/2017 (Agency: Aerotek)
Group Records Specialist
Update and troubleshoot countrywide dental insurance renewals
Gathers, collects, tracks and verifies data and information from multiple sources
FedEx, York, PA l 5/2017 to 8/2017 (Agency: Integrity Staffing)
PPI (Pennsylvania Psychiatric Institute), Harrisburg, PA Ḭ 7/2015 to 7/2015 (Agency: Aerotek)
Behavioral Health Secretary
Entered updated outpatient information into “Tier” database
Filed patient medical records
Provides data and Information to others on functional unit processes
TE Connectivity, Middletown, PA Ḭ 3/2015 to 5/2015 Agency: Aerotek)
Data Management Agent
Entered electronic parts data into Excel spreadsheets and by the use of formulas and data manipulation helped the conversion to a new electronic parts e-catalog.
Uploading of electronic parts images to correspond with e-catalog parts
Trouble shot with business units when questions and or issues arose with the existing spreadsheet data.
Baker and Taylor, Charlotte, NC Ḭ 2/2010 to 2/2018
Retail Merchandiser
Implementation of Planograms
New product placement
Build and maintain displays
Processed returns
TBB Global Logistics, New Freedom, PA Ḭ 8/2000 to 2/2013
Administrative Assistant to the Vice President of Transportation
Assisted with the development and design of Motor Transportation Contracts, Compliance
procedures and form letters for selected Transportation Carriers.
Formatted Contract details and language for several Carriers; liaison when questions or issues arose regarding Contract or client terms clarification.
Maintained master Excel database of approximately 500 clients and full service and non-full service Transportation Carrier Information, also used Access applications for spreadsheet information as basis for client presentations.
Skills
Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Access) applications, Oracle
Policy and procedure development, professional letter writing and outstanding proofreading skills.
Education – Bachelors of Science, University of Pittsburgh