Data Entry Customer Service
Resume:
Vernetta Maria Smith (RESUME)
Portsmouth, Va 23704
Summary:
Vernetta is a highly motivated and result-driven individual, who holds extensive experience in
Data Entry in various settings being a CSR/ Collection Agent/ Sales Agent/ Telecom Operator/
Receptionist etc. She worked with Guardius Security as a security officer, she also worked at a
fast food industry McDonalds as a grill/cook, she worked at Health Federal Service as a CSR,
there she was involved in extensive data entry, and also while she was working as a Collection
She took collection calls and did a high level of Data Entry. This just shows you her strive
to reach the top in as much as it takes. There is no job she would not consider. Also she has
worked with many Telecomm. Clients like Verizon, Map Mobile Communications etc. She has a
pleasant phone presence and possesses superior data entry skills as she can type more than 60
wpm and is skilled with a 10-key adding machine. She is well proficient with MS Office Applications. She is immediately available for an interview and can start anytime if given an
offer.
Secretarial Skills:
Keyboard Dictaphone Transcription Alpha/Numeric Windows 10-key adding machine Calculator
Filing Telephone techniques. Typing 60 wpm Assessments Typing Proficient October 2019
Transcribing text using a standard keyboard.
KeyboardDictaphoneTranscriptionAlpha/NumericWindows10-key adding machineCalculatorFilingTelephone techniques. Graduation date October 15, 2017 Education:
Lancaster Bible College Bachelor of Biblical Studies, University of Phoenix Bachelor of Science Health Administration, Fortis College Medical Office Administration, Norfolk Skills
Centre Office technology/Word processing specialist/ Office Applications. Certification 605.5
hours, Oscar Smith High School Diploma
Experience:
Aiken Regional Medical Center -Switchboard Operator December 2021-July 2023 Handling
incoming calls with multi line phone systems transferring calls to various departments, paging
overhead when needed emergency codes, visiting hours when necessary, patient information,
up keeping with daily logs per shifts, Versant Health (Davis Vision)--February 2021-Present
Customer Service Rep I Call Center Incoming & Outgoing calls assisting with vision coverage
Detail Data entry, customer service, & more.
BRC-OUTREACH MINISTRIES-September 2020-January 2021-Present Community Coordinator
Assisting with the homeless with food, shelter, clothing, care management, care packages, &
housing.
Crew person -McDonalds-Portsmouth, VA May 2018 to January 2020 Position-Grill prep person,
short order cook, stock person, baker, cook, & etc. Accomplishments: trainer in very short
time. Moved up because of performance. Skills Used Customer Service, communications skills,
data entry, problem solving, resolutions of any sorts. Security Officer Guardus Security - Virginia Beach, VA June 2016 to August 2018 Unarmed
security officer Patrolled various areas including department stores, malls, and wherever
assigned for that day to secure the area for public safety. HealthNet Federal Services - Hampton, VA May 2012 to August 2014 Customer Service
Representative Inbound call center Retention Specialist... Saving customers from leaving the
company with loyalty offers and many more. Billing, processing payments and more. Virginia Beach Family Medical Center - Virginia Beach, VA June 2010 to May 2013 Front Desk
Receptionist/Telephone Operator Incoming calls, detailed customer service, checking patients
in/out, patient information, verifying insurance, setting appointments daily, collecting cash,
and data entry. Greeted all visitors, patients, and guests Checked in/out patients Took phone
calls, directed visitors and took messages.
Chesapeake General Hospital Chesapeake, VA 11/05- 2/08 Telecommunications Operator
Handling incoming calls through Switchboard, patient information,Transferring calls to various
departments,Paging overhead for emergencies, doctors, visiting hours, etc. Skills:
Typing 60 wpm Assessments Typing Proficient October2019 Transcribing text using a standard
keyboard. KeyboardDictaphoneTranscriptionAlpha/NumericWindows10-key adding 2019
Transcribing text using a standard keyboard.
KeyboardDictaphoneTranscriptionAlpha/NumericWindows10-key adding machineCalculatorFilingTelephone techniques. Graduation date October 15, 2017 First Aid/ CPR Certified Renewed (2023)
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