Operations Analyst

Education

Rutgers University New Brunswick Master of Communications & Media, Corporate Purpose Social Impact MAY 2023

CUNY Hunter College Bachelor of Arts, Organizational Communications JUNE 2009

Work Experience

Dartmouth Hitchcock Medical Center

Patient Access Specialist SEPT 2023-Present

Answers patient and provider phone calls in a fast-paced environment for Primary Care, Pediatrics, new patient registration, and some specialty departments located in Dartmouth Health's Concord, Lebanon, Manchester and Nashua service areas.

Fully trained Patient Access Specialist answering a high volume of calls per day assisting with scheduling and medical concerns, in addition to other patient inquiries.

Dealing with people with excellent customer service skills; empathy and enthusiasm; effective communication skills (written and verbal, including voice clarity and articulation); and quick typing, specifically using multiple applications at once and the ability to type and talk simultaneously.

Goal Group of Companies

Operations Analyst OCT 2019 – DEC 2022

Liaised with Claims Administrators, ADR Banks, Custodians, and Tax Authorities to ensure accurate and timely recoverability.

Built strong relationships and contacts with the Foreign Tax Authorities, ADR Banks, Custodians and Claims Administrators.

Processed data and spreadsheets, position/assign trade files in Accelerator system, provide filing documentation to lawyers regarding opt in/opt out cases globally.

Worked with operations team to effectively problem solve and come up with strategies to solve daily complex business issues.

Resolved outstanding deficiencies and update Mercury /Accelerator systems, deliver weekly class action reports to clients.

Manually reconciled Morgan Stanley data files and complete submissions for Morgan Stanley and Deutsche Bank.

Completed deficiencies for Morgan Stanley and Deutsche Bank including liaising with Client Services for any supporting docs.

Held daily meetings to discuss, execute, and support the business goals communicating through various channels.

Computershare – Fortis/Volkswagen

Claims Analyst/Administrator/Schedule Analyst SEPT 2017 – OCT 2019

Analysed claims and supporting documentation to ensure eligibility determination is reasonable and correct.

Reviewed and recommended the eligibility of specific claims for payment, identified, and corrected beneficial owner errors, clear duplicate claims, and processed transfer transactions.

Delegated tasks to trainees and new employees to ensure understanding of difficult daily processes requiring critical thinking/results.

Verified work of colleagues to ensure accuracy in huge settlements for quality assurance and auditing.

Skills

Google AdWords/Analytics • LPO • SEO/SEM • Adobe Audition & Premiere Pro • Accelerator • JIRA • Data Mapper • Audacity • Video Production • Hosting • Social Media Marketing • Camera Operation • Clip Champ • Epic Healthcare Systems

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