Customer Service Production Manager
Resume:
LAZARO R MENDEZ
*******@*****.*** 305-***-**** Miami, Fl 33186
Summary Experience AAR
NORTHFREIGHT COURIER DELIVERY
Driver
**/**** – Current / Miami FL
Amazon Flex
Driver
**/**** – Current / Miami FL
AAR LANDING GEAR
PRODUCTION MANAGER
05/2019 – 10/2023 / Miami FL
KMART
STORE SOFTLINE SUPERVISOR
10/2018 – 02/2019 / Miami FL
USPS MIAMI FL
RURAL CARRIER
10/2018 – 08/2018 / Miami FL
SEARS HOLDING
STORE MANAGER SEARS PARTS
08/2006- 08/2018 / Miami FL
• Express delivery services inside Florida’s state.
• Working with Aviation MRO services and distributions parts.
• Pick up packages from an Amazon delivery station and deliver them directly to customers. Delivery blocks are typically 3-6 hours.
• AAR Landing Gear Overhaul is a self-contained, full-service landing gear MRO for commercial and military platforms.
• The landing gear repair station in Miami also features complete wheels and brakes capability, proudly serve the U.S. military branches of the Air Force, Army, and Navy.
• Production Leader will assist the supervision of employees and must comply with all safety, quality, quantity, and housekeeping standards.
• Field Management the Hardlines Supervisor is responsible for driving business results and store culture on the sales floor zone.
• Assist management with the training of associates and provide input about associate performance for Customer Service & Sales Associates as well as direct execution of Customer Service & Sales Associate responsibilities such as selling and servicing customers
• Delivers letters, documents, and parcels to businesses and homes.
• Travels planned routes on foot or by truck.
• Collects outgoing mail along the route, and when necessary, collects money for postage due.
• Sorts mail, including packages, according to delivery sequence.
• To serve, delight and engage members while they shop their way.
• Supervises salesfloor associates, specifically in the operations areas.
• Ensures store team delivers a WOW customer experience. Professional reference
• Andres Madaria (Director, Operations I AAR LANDING GEAR
******.*******@*******.***
• Henry Alcantara (Manager, Quality AAR LANDING GEAR)
*****.*********@*******.***
• Dianuska Mendez (Senior Sales Agent VSE Aviation)
********.******@***********.***
Preferred Skills:
Skills as a supervisor
• Knowledge of store merchandising, operations, and retail management practices and procedures.
• Strong leadership and organizational skills
• Ability to analyze information, identify root causes, and develop and implement approved solutions.
• Effective oral and written communication skills to communicate with all levels of internal and external team members and customers.
• Ability to manage and coach team members, lead and influence cross-functional working groups, and achieve results.
• Microsoft Office computer skills, including Word, Excel, Outlook, and Teams. Skills as a driver
• Ability to troubleshoot and fix minor vehicle issues.
• Demonstrated proficiency in navigation, utilizing GPS and other routing apps to determine the best routes
• Knowledge of vehicle maintenance.
• Maintained a clean and safe vehicle to enhance the passenger experience.
• Clean driving record and extensive knowledge of traffic laws.
• Punctuality.
• Experience with a variety of vehicle types, such as cars and delivery vans.
• Amazon Flex active drive
• Uber driver
Years’ Experience
• 12 Years’ Experience with Sears
• 4 Years’ Experience with AAR Landing Gear
EDUCATION
• High school diploma
LANGUAGE
• English
• Spanish
• Italian
Citizenship
• “US Citizen”
Contact this candidate