Customer Service Rep
Resume:
Zenora Lonberger
Customer Service Rep
Dedicated customer service professional
with 15 years of expertise. Proven track
record in ensuring customer satisfaction
through effective communication and
problem-solving. Adept at managing
diverse client needs and fostering positive
relationships.
Relevant Experience Education
2010-2012
BA Degree in Applied
Sociology/Political Science
Lewis University
Member of Zeta Phi Beta Sorority, Inc
Skills
• Data Entry & management
• Attention to detail.
• Insurance verification & multitasking
• Problem solving
• Leadership & Teamwork
Contact
2023 - Present
Admitting Service Representative / Roseland Community Hospital
Collect and verify patient information including personal details and insurance information. Provide excellent customer service to patients and their families,
Paramedics and Chicago Police Dept. Collaborate with other hospital staff to ensure a positive patient
experience, work closely with medical staff to ensure a positive patient experience. Work closely with medical staff to ensure seamless admission processes. Address inquiries, concerns, and complaints in a professional and empathetic manner. Communicate effectively with patients regarding insurance related matters.
2021 -2023
3rd Party Liability Adjuster / Direct Auto Insurance Investigated and evaluated auto insurance claims,
determining liability and assessing the extent of
damages. Collaborated with repair shops and field
investigators to assess and validate claims. Presented settlement offers and ensured fair and cost-effective resolutions. Provided settlement offers and ensured fair and cost-effective resolutions. Provided excellent customer service by addressing claimant inquiries, guiding them through the claims process, and
managing expectations. Documented claim details,
investigation findings, and settlement agreements
accurately.
4119 W 127th St Apt 6
Alsip, IL 60803
**********@***.***
2020 - 2021
Workers Compensation Adjuster / The Hanover Insurance Group
Responsible for managing all aspects of each claim, and maintaining a high level of productivity, confidentiality and customer service. Worked with significant limits and authority on assignments of higher technical complexity and
coordination, Handle Loss Time accordingly and calculate pay benefits due, Ensured compliance with workers compensation laws, regulations and company procedures. Investigated claim circumstances, gathered relevant documentation, and assessed liability.
2019 - 2020
BI Medical Adjuster / MetLife Insurance Company
Examine claims records and forms to determine whether the patient has medical coverage. Review provisions of the certificate or policy to determine the patients included medical coverage losses. Prepared and presented settlement offers, considering medical evidence and legal implications. Adhere to all company policies, procedures, and guidelines in addition to insurance regulations at the federal and state levels. Examine medical treatment records, police reports, physical property damage and medical bills to gauge the overall extent of liability. Ensure all claims information remains confidential. ADDITIONAL EXPERIENCE
2018 – 2019
Contract Administrator / Customer Service Rep / Transdev North America, Inc
2017 – 2018
Customer Relations / Office of Special Deputy
2016 – 2017
Project Manager, Adjuster, Customer Service Rep / Skyline DKI Restoration Company
2015 – 2016
Auto Adjuster / Customer Service Rep
Acceptance Insurance Company
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