Customer Service Representative
Resume:
Natalee Nieves
Bristol, PA *****
***********@*****.***
to obtain a position and enjoy the pleasure to communicate and serve others Authorized to work in the US for any employer
Work Experience
Costumer Service Representative
PECO-Philadelphia, PA
November 2022 to Present
managing incoming calls and customer service inquiries, generating sales leads Home Health Aide
Moravia Health-Philadelphia, PA
January 2020 to Present
• Checking guests in and out, including taking deposits, and directing guests on parking options
• Communicated with housekeeping teams to check if rooms are ready, and managing additional drop offs of items such as extra towels as required
• communicated with maintenance staff to deal with issues within rooms and common areas as they arise
• Managing the booking system for future reservations
• Communicating with potential and future guests about upcoming reservations
• Creating key cards and check-in
• Managing any public areas
• Guest complaints and inquiries
• Providing baggage storage services for guests checking in and out
• Keeping the lobby and entrance areas clean and tidy Clerk
MAERSK-Burlington, NJ
January 2023 to April 2024
Billing Specialist
Greatwide Truckload Management-Langhorne, PA
March 2022 to April 2024
Billing Specialist
Greatwide Truckload Management-Langhorne, PA
March 2022 to April 2024
Bank Teller
TD Bank-Bensalem, PA
June 2021 to May 2023
• perform a variety of basic financial transactions.
• cashing checks
• processing deposits and withdrawals
• securing loan payments
• control access to safe deposit boxes
• recommend TD Bank products and services
Security Guard
Assets Protection-Langhorne, PA
August 2019 to July 2022
• Documented reports of suspicious activity
• Enforced security regulations
• Patrolled sigma pharmaceutical
Sortation Associate
Amazon Fulfillment Associates-Florence, NJ
February 2018 to April 2019
• Worked in a fulfillment warehouse
• Handled incoming and outgoing orders
• Operated pallet jacks and racking systems
• Marked and packaged items
• Assembled new products
• Loaded/unloaded trucks and boxes
• Assisted with preparing the docks
Packer
Catalent Pharma Solutions-Philadelphia, PA
May 2014 to December 2018
industrial
Assembly
Assistant Store Manager
Payless ShoeSource-Trenton, NJ
March 2015 to April 2018
• Hiring
• training
• Resolve customers issues
• manage employees
• Monitoring inventory
• Maintain store policies
•
Front Desk Receptionist
Red Roof Inns, Inc.-Chester, PA
March 2011 to May 2017
• Data entry
• microsoft office
• coordinate
• Communication
Receptionist
Dr. M. Kenny Philadelphia Chiropractor-Philadelphia, PA April 2012 to September 2015
Provide assistance to Dr. Kenny
Greet patients and Customers
Schedule appointments
Answering phone calls
answering and responding to emails
File clerk organizing files in alphabetical order
transferring phone calls
Vital signs
taking medical history of patients
Entering insurance and billing information
Security Guard
U.S. Security Associates, Inc.-Philadelphia, PA
February 2011 to March 2014
• Maintained daily log of activity within metemul
• Greeted vendors and visitors at arrival
• Performed inspections of guests as necessary
• Patrolled parking lot
• Attended all physical security meetings
• Ability to immediately understand surroundings
Medical Assistant Externship
Oxford Rehabilitation Center-Philadelphia, PA
August 2013 to October 2013
180 hours of hands on experience)
● Measured patient's vital signs
● Assisted patients with various therapeutic exercises
● Filed medical records and patients charts
● Answered multiline phone system, routed calls to appropriate persons
● Provided patient education on various healthcare subjects Education
Diploma in Medical
Star Career Academy - Philadelphia, PA
September 2012 to October 2013
Diploma
Lincoln Technical Institute - Philadelphia, PA
February 2010 to June 2011
Skills
• Packing (8 years)
• Warehouse Associate (9 years)
• Shipping (8 years)
• Shipping Receiving (9 years)
• Picking (8 years)
• General Laborer
• Security (4 years)
• Receptionist (4 years)
• Microsoft Word
• Customer Service (8 years)
• Time Management
• Communications
• Excel
• Maintenance
• Management
• Microsoft Office
• Organizational Skills
• Sales
• Typing
• Banking
• Mobile applications
• Android
• Multi-line Phone Systems
• Senior Care
• Home Care
• iOS
• Windows
• Clerical experience
• Mobile applications
• Heavy lifting
• Banking
• Driving
• Store management
• Order fulfillment
• Bilingual
• Customer service
• Salesforce
• Technical sales
• Sales
• Office management
• First aid
• Care plans
• Organizational skills
• Administrative experience
• Front desk
• Microsoft Word
• Computer literacy
• Microsoft Office
• Computer skills
• Communication skills
• Medical terminology
• Medical records
• EMR systems
• Vital signs
• Home & community care
• Home care
• Nursing
• Patient care
• Microsoft Excel
• Forklift
• Nutrition
• Patient monitoring
• Cleaning
• Warehouse experience
• Spanish
• English
• Hotel experience
• Body mechanics
• Security
• Employment & labor law
• Leadership
• Quality control
• Public relations
• Janitorial experience
• Custodial experience
• Environmental services
• Supervising experience
• Medical office experience
• Manufacturing
• Medical administrative support
• Basic math
• Reach truck
• Payroll
• Typing
• Documentation review
• Analysis skills
• Private practice
• Filing
• Records management
• Medical receptionist
• Social media management
• Office experience
Certifications and Licenses
Driver's License
June 2018 to October 2025
CNA
CNA
CPR Certification
Certified Home Health Aide
Contact this candidate