Customer Support Life Cycle

SAHANA M Y

Gulbarga, Karnataka / *******************@*****.*** / +91-974*******

Summary

To achieve a challenging position in a company, where acquired skills will be utilized towards continued growth and advancement.

Professional Experience

Tech Mahindra

Associate customer support,

Bengaluru, Karnataka

27/10/2023 – current

• Problem-Solving: Proficiency in identifying and resolving customer problems or issues efficiently and effectively, using critical thinking and analytical skills to find appropriate solutions.

• Communication Skills: Ability to communicate effectively with customers, verbally, to provide clear instructions, explanations, and assistance.

• Empathy: Capacity to empathize with customers' situations and emotions, demonstrating understanding and compassion in addressing their issues or challenges.

• Time Management: Skill in managing time effectively to prioritize tasks, and meet service level agreements or response time targets.

• Adaptability: Flexibility to adapt to different customer personalities, preferences, and communication styles, and to adjust your approach accordingly to ensure a positive customer experience. Education

Bachelor’s of science from S.S Margol Degree college Shahabad (2022)

PUC from Department of Pre-University Education, Karnataka in (2019)

S.S.L.C from State Board of Secondary Education, Karnataka in (2017) Technical Knowledge

Manual testing:

Strong knowledge in all the Phases of SDLC (Software Development Life Cycle).

Strong knowledge in all the Phases of STLC (Software test life cycle).

Strong knowledge on Agile model:

Sprint planning.

Scrum meeting.

Sprint Retrospective meeting.

Release Retrospective meeting.

Defect Triage meeting.

Product Backlog grooming.

Strong Knowledge in Defect Life Cycle.

Good knowledge in Functional, Integration, System, Smoke, Adhoc Testing.

Good knowledge in Performance, Regression, Compatibility, Usability, Globalization, Exploratory testing.

Very good knowledge Severity and Priority, Test plan.

Strong knowledge in writing Scenarios and Test cases. SQL skills:

Good knowledge on DBMS AND RDBMS Concepts, DML, DDL, TCL, DCL.

Good knowledge on Joins and sub-Queries.

Good knowledge on Writing Queries

Projects:

Working Practice on 2 Projects.

1st Project: ACTI-TIME

2nd Project: SHOPPER STACK

Languages

English

Kannada

Hindi

Declaration

I hereby declare that all the information provided by me in this resume is true and correct to the best of my knowledge and belief.

Sahana my

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