Customer Service Administrative Assistant
Resume:
Marilyn J. Williams
Memphis, Tennessee
SUMMARY OF QUALIFICATIONS
A position which will enable me to use my skills, experiences and capabilities that will apply toward maximum professional growth.
EXPERIENCE
Industrial Worker; Xpedx National Accounts
April 2010 - Present
Repackaging products for William Sonoma
Keep Area Clean
May 2010
Transferred to Inventory Control Position
Count all merchandise in warehouse
Log in Book
February 2011
Transferred to Receptionist Position
Answer Phones
Distribute Incoming Mail
Process Invoices for Payment
Timekeeping for Full Time & Temp Employees
February 2016
Administrative Assistant
Answers Phone
Fill Special Orders for Customer Service @ Veritiv in Tampa
Gather the Information needed for Veritiv Metrics and FedEx Mertrics
Process Invoices for Payment
Timekeeping
February 2016
Warehouse Coordinator – Promoted
Answer Phone
Process Payroll
Process Invoices for Payment
Process Special Orders from Customer Service
Create Spreadsheets
Set Appointments for Drivers
Customer Service Representative; Plan Express, Inc.
April 2005-Present
Incoming Calls ~ Place orders for General Contractors and Sub-Contractors
Screen calls for Sales Representatives and Employees
Track packages for General Contractors and Sub-Contractors through Fed Ex
File Credit for lost/damaged packages for Fed Ex, DHL and UPS
Place Orders from Email Orders
Walk Customers through placing orders on the Website
Administrative Assistant; Snelling Personnel
February 2005-April 2005
Create Spreadsheets for outside customers of Select Trucks
Set up Filing Systems for Office
Screen phone calls for Sales Reps and Director
Set up meetings for Physicians Out of Country
Making sure that the Meeting Rooms are always set up
Coordinate catering of business luncheons and special events with Physicians
Inventory Clerk/Scanner; Peoplemark
September 2003-February 2005
Count Merchandise in Warehouse making sure numbers match computer printout
Scan a total of 10,000 DVD’s and VHS Tapes for shipment daily
Sales Associate; Wal-Mart
July 2001-July 2003
Check customers in for:
oOil Changes
oNew Tires
oCheckout customers for purchases throughout the store
oInventory check
Administrative Secretary; Regional Medical Center at Memphis
February 1978-July 2001
Provide Director with daily attendance report for over 100 employees
Update Director’s planner schedule and confirm travel arrangements
Screen incoming calls for Director
Process meeting minutes, completion of special assignments and meet deadlines
Process and maintain departmental expenditures for office supplies
Maintain budgetary analysis reports
Ensure confidentiality of sensitive materials
SKILLS
Proficient in Microsoft Word, Outlook, Excel and PowerPoint
Associate in Business Administration
Income Tax Certification
Attending Strayer University for Bachelor in Business Administrator for Field in Human Resources
References available upon request.
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