Call Center Quality Control

MATTHEW EZEKIEL CANDELARIA

**** ******* **** ** **** 12 #149 • ALBUQUERQUE, NM 87109 • 505-***-**** • *******************@*****.***

EDUCATION

Electrical Trade Theory Two Semesters: 2012

Central New Mexico College GPA: 3.0

SUMMARY

● Critical Thinking – Analytical and disciplined decision maker with the ability to apply critical thinking towards solutions.

● Leadership Skills – Ability to proactively schedule and manage workload, assign priority and delegate when needed as well as work in a team environment in order to meet deadlines.

● Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services with proven experience in busy call center environments.

● Computer Skills – Knowledge of administrative procedures and systems such as word processing and managing files (Trained in PhonePro, Banner, PeopleSoft, Outlook, Kubra & Western Union systems).

● Communication – Excellent written and verbal communication skills with the ability to actively listen, give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and provide feedback as necessary.

● Production and Processing – Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and assembly of systems. PROFESSIONAL EXPERIENCE

B&D Industries

Feb 2024 to April 2024

● Electrical Apprentice - work location, Intel Corporation.

● Installation of electrical units, ran conduit, installed EMOs (emergency off switch), pulled wire, bent conduit, ran power.

● Also, worked on various projects with a crew, and also worked individually. C&C Services

Jan 2023 to Jan 2024

● Worked as a Foreman for a crew of 30 employees;

● Frequent use of power tools such as chop saw, grinder, chipping hammer, concrete saw, torch for cutting I-beams and any other necessary materials needing cutting.

● Experienced in operating scissor lift, fork lift and sky jack equipment. Worked with a demolition crew at the Albuquerque International Airport, for a complete demolition for the remodel. APIC Solutions Sep 2021- Mar 2022

● Experience with electrical for seven months with APIC solutions, all commercial, non residential. Also recently started my apprenticeship program with ABC.

● Dirt work, pulling wire, laying pipe underground, hanging conduit, installing gear, installing lights as well as fire alarms, and bending pipe.

Client Services Management Tech

Unity, BPO April 2020

● Imaging/installation of software to desktop and laptop computers

● Refresh and deploy PCs to employees on an as needed basis

● Assisted in procurement warehouse with such duties as shipping/receiving, delivery of equipment to hospitals as needed, and answered employee service requests

HVAC Apprentice Nov 2018 – Apr 2019

Engineered Environments Albuquerque, NM

● Installed, connected, and adjusted thermostats, humidistats, and timers for both exposed and non-exposed units.

● Diagnosed efficiency problems and implemented repairs to heating, ventilation, and air conditioning systems.

● Studied blueprints, design specifications, and manufacturers' recommendations to ascertain the configuration of heating and cooling equipment components and ensured the proper installation of components.

● Installed auxiliary components to heating and cooling equipment, such as expansion and discharge valves, air ducts, pipes, blowers, dampers, flues, and stokers. Caulker Sept 2018 – Nov 2018

Sealant Specialists Albuquerque, NM

● Sealed, waterproofed, and fireproofed commercial buildings and ensured quality of seals through inspection processes.

● Complied with all applicable standards, policies, procedures, including safety procedures (as evidenced through safety award earned from Sealant Specialists). REFERENCES AVAI.LABLE UPON REQUEST

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