Human Resources Employee Relations

STEPHANIE PHAN

AN EXPERIENCED, ACCOMPLISHED HUMAN RESOURCES PROFESSIONAL

El Monte, California 626-***-**** **********@*****.*** EXECUTIVE SUMMARY

An experienced, driven, and accomplished Human Resources Professional and Leader, with a wealth of experience while working for leading, high-profile companies. SUMMARY OF QUALIFICATIONS

More than twenty years of top experience, holding positions of increasing scope and responsibility.

Strong background in human resources management, strategic planning, staff training and development, recruitment, benefits administration, workers’ compensation, regulatory compliance, and employee relations.

Hard-working and driven, while skilled in all aspects of human resources work, is thoroughly familiar with industry practices, standards, and protocols, and sees HR organizations to their maximum potential.

Well-versed in managing smooth, efficient, and cost-effective HR operations, and is committed to providing the timely provision of the highest levels of HR services and support.

Adept in developing and implementing new programs and processes which see operations to their maximum potential in an ever-changing environment. PROFESSIONAL EXPERIENCE

THRIFTY ICE CREAM, El Monte, California

Human Resources Manager (2019 - present)

Directly responsible for overseeing all human-resources functions within the plant, working with management management associates to identify and resolve employee relations’ issues, training and recruitment needs, wages and compensation issues, and benefits administration issues. Participates in contract negotiations, administers union contracts, trains associates on the contents of contracts, attends grievance meetings, and assists with preparing arbitration cases. Conduct investigations to resolve associate complaints and inquiries, as well as workers compensation claims, and ensures Equal Employment Opportunity (EEO) compliance. Selected Accomplishments and Initiatives:

Has fostered a data-driven culture, and coordinated 100% of all recruitment phases.

Spearheaded successful contract negotiations for three different unions within approved budget.

Works with department heads to ascertain their talent needs, and has reduced the time-to-hire to fill those needs by 25%.

ELKAY PLASTICS, Commerce, California

Director of Human Resources (2017-2018)

Responsible for overseeing human resources activities, staff training and development, developing strategic HR plans and policies, regulatory compliance coordination, providing HR support throughout organization, performance management, succession planning, and handling various special projects. Worked closely with management team in executing firm’s vision and mission. Member, Board of Directors. Reported directly to CEO. Selected Accomplishments and Initiatives:

Transformed previously-underperforming HR department into an efficient, well-functioning, cost-effective, and highly-utilized entity, which was evidenced by employee satisfaction survey.

Realigned and negotiated benefits program, which aligned with market conditions, and resulted in a savings average of $75,000 per year.

Personally reduced recruitment and temporary agency fees by $100,000 annually via revamping recruitment strategies, and bringing function in-house. Human Resources Manager (2015-2017)

Responsible for managing human resources operations, staff training and development, recruitment, applicant screening and evaluation, new-hire processing and orientation, policy and procedural development, benefits administration, workers’ compensation, handling employee disputes, representing company at personnel-related hearings and investigations, maintaining employee records, regulatory compliance, and employee relations. Selected Accomplishments and Initiatives:

Managed a HR operation which has consistently met all organizational needs and expectations.

Acted as link between management and staff members in resulting a myriad of work-related situations. DEWITT PETROLEUM, South El Monte, California

Human Resources Manager (2004-2015)

Responsible for managing day to day human resources operations, recruitment, interviewing and evaluating job applicants, new-hire processing and orientation, payroll preparation, benefits administration, workers’ compensation, managing employee performance evaluations, overseeing disciplinary issues, coordinating random drug testing and alcohol screening, regulatory compliance, and employee relations. Selected Accomplishments and Initiatives:

Managed an HR operation which ran smoothly and efficiently, and met all organizational parameters.

Ensured strict conformance to all employment laws, resulting in zero employment-related claims.

Educated employees on all benefits plans, resulting in a 30% increase in employee participation.

Implemented new Time and Attendance system (through ADP), resulting in greater unit efficiency.

Designed and implemented a new wellness program, greatly reducing healthcare premiums. Payroll/Accounts Payable Specialist (2002-2004)

Responsible for payroll preparation, calculating employee time, running checks, invoice preparation, computer data entry, working with vendors, assisting with benefits administration, and other administrative functions.

Prepared payroll for approximately 65 employees, and ensured accurate payroll reporting at all times.

Also assisted with recruitment, new-hire processing, and other human resources-related functions. Additional Experience:

Human Resources Specialist, AOL Time Warner, Torrance, California (2000-2001)

Human Resources Manager, Doubletree Rosemead Hotel, Rosemead, California (1997-2000) EDUCATION

UNIVERSITY OF CALIFORNIA, IRVINE, Irvine, California Bachelor of Arts in Economics. Named to Dean’s List. Compiled 3.6 GPA. PROFESSIONAL AFFILIATIONS

Member, Professionals In Human Resources Association (PIHRA)

Member, Society of Human Resources Professionals (SHRM)

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