Patient Care Manager

Devin R. Drake, RN, BSN

**** ******* *** **, ***** City, OH 43123

Phone: 614-***-**** Email: *****.*******@*****.***

Professional Summary

Dedicated and driven Nursing Supervisor with a proven track record of providing exceptional leadership and healthcare management. Known for strong communication skills, effective delegation, and the ability to supervise and mentor diverse teams. Committed to promoting high standards of patient care through comprehensive education and inter-disciplinary collaboration. Adaptable and forward-thinking, with a robust work ethic aimed at achieving continuous improvement in healthcare settings.

Professional Experience

Molina Healthcare

Supervisor of Care Management

January 2018 – May 2024

- Spearheaded process improvement projects leading to more efficient care management operations.- Oversaw project development from inception to implementation, including process delegation and team education.- Developed and enhanced communication strategies with the Ohio Department of Medicaid for effective COVID-19 reporting.- Supported and coached case management staff, fostering a proactive and knowledgeable team environment.- Employed adaptive problem-solving skills to mitigate conflicts and ensure smooth operational flow. Over a 99% annual assessment compliance rate. Pioneered the first MMP Behavioral Health program at Molina Healthcare.

RN Care Manager

April 2017 – January 2018

- Coordinated interdisciplinary teams to enhance member wellness and ensure comprehensive care. - Educated members on chronic and acute condition management, home safety, and emergency preparedness. - Managed transitions between healthcare settings, improving continuity of care and member satisfaction.

OPRS-Ohio Living Home Health and Hospice

RN Care Manager

August 2015 – December 2016

- Managed comprehensive patient care, from initial assessment to treatment execution and follow-up. - Educated patients on disease management, significantly improving patient understanding and engagement. - Provided specialized care, including wound care, IV initiations, catheterizations, and antibiotic therapy.

Additional Work History

I began my career in healthcare with a company called Help at Home in 2010, designing care plans and providing guided care to children and adults with psychiatric and developmental disabilities. I also worked as charge nurse at Ohio Living before moving on to their home health branch where I trained a majority of their employees and provided comprehensive wound care as well as other services. Please reach out to learn more about the exciting career opportunities I have grown from!

Education

2023-Present- Franklin

Psychiatric Mental Health Nurse Practitioner

2006-2010- Ohio State University

Bachelor's degree in psychology

2011-2013- Columbus State Community College

Associate's degree in nursing

2014-2016- Ohio University

Bachelor of Science in Nursing

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