Social Worker Office Manager

RONTELIA PETRIE-COULTER

**** ******* *****, ********* ** 28213

910-***-****

********.********@*****.***

Strong work ethic: Skilled mulit-tasker who works efficiently in a fast paced environment, flexible and work well under pressure.

Excellent interpersonal skills: Demonstrate respect to every client, family members and communicate by actively listening.

SUPER USER POINT CLICK CARE/POINT OF CARE

PROFESSIONAL EXPERIENCE

Peak Resources Charlotte November 2018-Present

Admission Director

.Access patients online using Navi-health and NH LINK

.Pull Passar (NCMUST)

.Verify insurance with all insurance companies, get authorities from insurance company

.Run MVP on all incoming patients

.Enter all new and returning patients into the matrix system

.Make sure all rooms are admission ready

.Evaluate all patients while at hospital to see if patient is appropriate for admission

.All new admission paperwork

Brian Center Shamrock August 2014-November 2019

Admission Coordinator

.Check all incoming referrals online via All Scripts, NH Link

.Make sure all rooms are admission ready

.Paperwork with all new admissions

.Tours of facility

Business office Manager

.Verify insurance

.Billing closing end of month, front end collections of A/R balances due from residents while in house

.Meet with residents and family upon admission routinely thereafter to follow up on collections

.Collecting unpaid balances

.Resident trust funds

.Account payable functions

.Responsible for all resident related account receivable balance including medicare, medicaid, private and other insurances

.Manage the Medicaid pending applications and conversion process to ensure timely resolution.

Human Resource Assistant

. Hire new employees including I9

.Orientation of new employees

. Drug and background screening

.Verify license (if needed for job position)

.Complete payroll/make time corrections

.Determine category of write up or termination

.All appeals for unemployment

.All workers compensation files

.Enter all garnishments

Social worker

.MDS assessments

.Social worker evaluation, identification of residents problems/needs

.Discharge planning

.Meet with family and residents to discuss advance directives

.Discuss residents change of level of care

.Care plan meetings

.Check residents BIN’S score

Plantations Estates

Certified Nursing Assistant 1

EDUCATION

.Central Carolina Community College (Lillington NC)

Certified Nursing Assistant

.North Carolina Agricultural; & Tech State College (Greensboro NC)

Business

.University of Phoenix Online

Social worker(did not complete)

REFERENCES UPON REQUEST

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