Customer Service Social Media

SALIHA SHAHID

linkedin.com/in/saliha-shahid +1-808*******

******.*********@*****.***

EDUCATION

Bachelor of Business Administration, Marketing

San Jose State University, GPA 3.85

August 2021

Coursework included: Marketing, Accounting, Economics, Statistics, Quantitative Business Analysis, Business Systems, Social Media Marketing, Marketing Research, Consumer Behavior, B2B Marketing, Global Relationship Marketing, Public Speaking, Communications

PROFESSIONAL EXPERIENCE

Customer Service/Sales Rep (Remote), British Swim School Nov 2023 - May 2024

● Generated 30+ sales per months by calling hot leads and working on building trust with them, finally closing the sale

● Demonstrated strong interpersonal and communication skills to connect and build rapport with the customers

● Taking pride in being able to diffuse the customer’s anger by being compassionate and validating their emotions. then working towards a solution in a calm and collected manner. Leaving them with a good taste in their mouth about our company.

● Having a strong problem solving approach and provided quick troubleshooting to customers by swiftly thinking on my feet

● kept a log of all customer interaction and notated the customer accounts accordingly

● Demonstrated my interest in growing with the company by always staying up to date with the upcoming products and projects in work.

Receptionist, Facebook Sept 2020 - Oct 2023

● Provided white glove customer service to the executives by greeting, welcoming and directing them appropriately.

● made sure the employees and company executives are well taken care of and leave with a positive experience

● Maintained security by following procedures, monitoring logbook, and issuing visitor badges.

● Handled upset people with grace and professionalism.

● Made level headed decisions and execute under high pressure environments and emergencies

Security Operation Officer, Boston Scientific May 2017 - Sept 2020

● Created numerous written incidents and daily reports dealing with all events happening inside company grounds.

● Provided essential customer service to all company’s executives and their guests.

● investigated all the buildings, logged everything that could potentially be a security threat and took care of it immediately.

Sales Consultant, Carmax June 2017 - Dec 2017

● Underwent training including : customer service, product knowledge, overcoming objections, psychology of selling, plus shadowed sales reps.

● Made customized product recommendations based on customer's personal needs, overcame objections, and accelerated sales for the company. TECHNICAL SKILLS

Applications: Excel, Word, Power Point, Salesforce, databases

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