Sales Associate

Anh Le

Mississauga • 1-437-***-**** • ************@*****.***

EDUCATION

Sheridan College, Mississauga Sep 2023-Apr 2027

Honors Bachelor of Business Administration (Accounting). PROFESSIONAL EXPERIENCE

Miniso, Mississauga, Canada Jan 2024-Jun 2024

Sales Associate

• Assisted an average of 50+ customers daily by providing tailored product recommendations, addressing inquiries, and resolving complaints, contributing to a 15% increase in customer satisfaction scores.

• Managed inventory for key product categories, ensuring stock levels were maintained and merchandise was accurately displayed, which reduced stock discrepancies by 10%.

• Trained and mentored new sales associates, enhancing team performance and efficiency. H&M, Ho Chi Minh City, Vietnam Jun 2022-Feb 2023

Sales Associate

• Provided personalized styling advice and fashion consultation to customers, enhancing their shopping experience and increasing repeat customer visits by 15%.

• Successfully launched and promoted new seasonal collections, achieving a 25% increase in sales during launch periods.

• Stayed updated on the latest fashion trends and product knowledge, enabling effective recommendations that boosted accessory sales and enhanced overall customer satisfaction. The Coffee House, Ho Chi Minh City, Vietnam Sept 2021-Apr 2022 Barista/Cashier

• Delivered exceptional customer service by promptly taking orders, answering queries about menu items, and providing recommendations, resulting in a 20% increase in customer satisfaction scores.

• Efficiently handled high-volume orders during peak hours, maintaining an average service time of under 3 minutes per customer and ensuring a smooth and pleasant customer experience.

• Collaborated with team members to streamline operations and improve service efficiency, leading to a 10% reduction in wait times and fostering a positive and cohesive work atmosphere. Katinat, Ho Chi Minh City, Vietnam May 2021-July 2021 Barista/Cashier

• Effectively upsold menu items and promoted seasonal specials, contributing to a 25% increase in average transaction value and driving higher sales for the café.

• Managed cash register operations, accurately processed cash and card transactions, and balanced daily sales receipts with zero discrepancies.

SKILLS

Soft skills: Problem-solving, Communication, Leadership, Adaptability. Computer software/ frameworks: Microsoft Office (Word, Excel, PowerPoint). Languages: English, Vietnamese, French (Basic).

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