General labor/ Customer Service

James Williams Jr Johnson

***** ******* **

Harper Woods MI 48225

313-***-****

**********************@*****.***

Professional Profile

Career Objective

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals. Also want to enhance my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment.

Personal Profile

I have been working since the age of 16; have done work from dry walling to working for a mortgage company. Generally, mostly had jobs where I communicated with 50 to 100 people a day. With that said my customer’s services skills should be great. Multi-tasking is nothing new either; I remember having to manage four employees, while also doing charity work, all while typing on my laptop. Over all efficient, hardworking and learn quickly.

Skills Summary

· Microsoft Word, Excel Office

· Interpersonal Skills Received positive evaluations from previous supervisors.

· Customer Service -- Routinely handled as many as 100 customer contacts a day Averaged lower than a .001 percent complaint rate and was given the "Employee of the Month" award in second month of employment. Received two merit increases.

· Cash Sales -- Handled more than $2,000 a day in cash sales. Balanced register and prepared daily sales summary and deposits.

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Work History

Captial Sales 2022-2022

Driving pallet jack, pickinng orders and stacking on paletts.

Fulfulling orders for stores shrink wrapping pallets and returning them to shipping and receving

Pickerand packer

Walmart 2021-2021

Stock

Putting up overnight stock

Detroit Axle 2015- 2016

• Purchaser/Customer Service Rep Purchase automobile parts that are running low in inventory

•Call salvage yards to make sure that the parts are shipping out

•Track packages through UPS and USPS

•Receive packages through UPS, FED EX, and USPS in receiving dock

•Create P.O. and prepaid shipping label through UPS worldship

•Take new order from pre-existing or new customer

•Take payment using quick commerce

•Insert data on excel spreadsheet

•Help customer with any question or concerns using shipstation software

•Verify orders through ebay, amazon or Detroit axle

Education

CONVENANT HOUSE OF MICHIGAN – Detroit, MI

GED, 1999

WASHTENAW COMMUNITY COLLEGE – Ann Arbor, MI

Deferred, 2011

Colorado Technical University- CO

Currently enrolled for BSBA

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