Account Executive Sales Manager Healthcare

Heather Lane

Orange County, CA 831-***-**** **************@*****.***

Committed Sales Professional Dedicated to My Customer Base and Expansion Growth 18+ years of successful sales leadership in startup and territory expansion organizations. Consistently achieve top ranked sales performance by sustaining and increasing goal revenue, market expansion and team management. Skilled in competitive and consultative selling to C-Suite executives, strong national account management skills and works efficiently as an independent remote employee and with teams. Present to C- Suite Hospital Executives Contract Negotiations Develop and Manage Multiple-State Territory Customer Acquisition Strategies Competitive and Consultative Solution Selling Maintain & Up-Sell Existing Clients Pricing and Proposals Tradeshow Representation New Product Development Plan/Direct Implementation Process Write and Present CME’s Salesforce CRM Fluent in Spanish Contracted Project Manager Commercial Brand/Marketing: June 2022- Dec 2022 DynaMaux, CA Responsible for assisting new marketing and campaign strategies, task delegation across all design teams, project scope/mapping, ensuring timeliness of project completions within department budgets. Clients: CBRE, Cushman and Wakefield, JLL, Main+Main, Seritage Sales and Operations Director: June 2020- April 2022 CA Mobile Drapery Hospital Services, Bay Area. CA Manage existing business, responsible for new business acquisition (Sutter Health Care Hospitals and Nor CA Universities) and managing proposals/contracts. Operational responsibilities include training staff, site planning and multiple site deployment of services. Grew new business 15% with Sutter Health Strategic Account Executive West Coast: Nov 2015- Jan 2020 LanguageLine Solutions Monterey, CA Responsible for acct management and new client acquisition building a $25+M portfolio in multi-state hospital systems for language services. Managed RFPs: prepared/presented bid submissions and managed contract negotiations for five suites of services. Won new market expansion with exclusive contracts with Sutter Health Care, OHSU, University of Washington, Seattle Children’s, Providence Health Systems. Worked closely with IT teams to help design new client solutions that provided end to end encryption requirements and streamlined accounts payable and receivables. Champion’s Club 2018-2019 Awarded Account Executive of the year 2019

Business Development Executive: Nov 2013- April 2015 Health Leads (HL) Boston, MA Recruited by former SVP to open and head operations in the west coast introducing HL to C-Suite leaders at organizations such as Kaiser, Dignity, Sutter, Loma Linda, Alameda Health, UW Med, Swedish Health Key contributor to defining our business model, ROI and growth of pipeline. Contributed to planning company goals, strategy for growth in key markets, as well as bridging national partnerships with strategic enterprises (Kaiser). Executed/managed individual and enterprise contracts, reduced time to contract signature by 50% in first year (18 months to 9 months) streamlining contract language and redlines. Clinical Solutions Specialist: Infection Control: Nov 2012- March 2014 Medline Industries Nor Cal Clinical Specialist working in hospital setting for Infection Prevention products: Ventilator Associated Pneumonia, Catheter Associated UTI, Surgical Hand Hygiene, Patient Cleansing, Bladder Scanner and Respiratory products. Present product lines to C- Suite, CMO, Nursing Leadership & Purchasing. Team leader for product cross analysis, trial evaluations and implementations, product strategy/deployment and assisted in competitive analyses, research and development Closed $448K of new business across my sales portfolio lines by Oct 2013 National Director of Accounts June 2006- May 2012 CyraCom Tucson, AZ Reported to the VP of Sales, managed national accounts for language services. Wrote and oversaw bid preparations and contract negotiations acquiring new business and market expansion. Oversaw launch of new products and directed implementation programs. Consulted with healthcare organizations regarding industry best practices, taught continuing medical education (CME) classes to physicians and nurses. Increased new business 24%, Med Assets GPO renewal. Notable new clients: Stanford, Children’s CA Executive Director of Accounts 2010- increased new business 35%, won GPO Premier, Notable new clients: Sutter Health, Santa Clara Valley, Healthcare Corporation of America (National), Lucille Packard Senior Account Executive/Manager 2008-09- Increased new business 28%, won GPO HealthTrust Purchasing and CHCA National accounts. Notable new clients: UCSF, O’Connor, Washington Hospital Account Executive 2007 Pacific Northwest- Increased new business in CA, OR, WA 22%, Created new product “Language Assistance Plan”. New clients Dignity Health, Franciscan Health, Care Oregon Account Manager Nor. Cal 2006- managed Nor. Cal existing client base and achieved 100% of renewals. Increased existing business 15%

Key Achievements 2010 & 2011 Ranked #1 in Existing business growth. Ranked #1 2008-2010 New business growth. Board Member: (CHIA) California Healthcare Interpreter Assc & volunteer staff member with the Texas Alliance for Patient Services

Cardiovascular Pharmaceutical Sales Specialist May 2005- May 2006 PDI (1yr contract to AstraZeneca), San Francisco, CA

Managed sales territory in San Francisco/Bay Area selling a portfolio of cardiovascular drugs CRESTOR and ATACAND calling on HCP’s and Cardiologists. Demonstrated in-depth clinical knowledge of AZ products and competitor products to further educate HCP’s. Organized physician speaker programs, round tables, case studies and educational workshops. Achieved 103% of revenue goal. Met and exceeded new prescription goals (Q4 ‘05 102%, Q1 ’06 105%, Q2 ’06 103%). Area Sales Manager/Advertising Assistant Feb 2004- Mar 2005 Georgiou, San Francisco, CA Managed 4 designer clothing stores budgets, sales and inventory control, oversaw a staff of 24, designed adverts for radio/web/print including Spanish to build customer base and loyalty. Restructured stores images and increased revenues. Union Street: brought sales up 24% in first 3 months. Transferred to Outlet and raised sales 39.5% in 6 months. Coordinated fashion shows Spring and Fall ’04 and raised

$10,000 for charity.

Research Associate Nov 2000- July 2003 DiaDexus, South San Francisco, CA Research Associate genomic cancer research firm focused on 5 major cancers working in a wet laboratory using specific validation methods to build a pipeline of novel cancer targets. Performed and processed data analysis of quantitative real-time PCR assays to compile expression patterns for potential leads from whole tissue samples for lead consideration and development. Processed and managed RNA libraries for cDNA synthesis to meet the needs of Q-PCR projects and scientist needs. DNA/RNA isolation specialist. Redesigned experiment protocols to yield a 27% higher throughput. Education: College of Notre Dame 1999 B.S Biology / Minor Environmental Studies and Latin American Studies Graduated Honors Alpha Mu Gamma. 4 year Collegiate Scholar Athlete Cross Country and Volleyball. Universidad de Granada, Spain 1998 Study Abroad Awardee.