Customer Service Quality Assurance

RICHARD CUMMINGS Salt Lake City, Utah

Cell: 801-***-****

*******.********.******@*****.***

Richard Cummings LinkedIn

CAREER OBJECTIVE

Seeking a challenging position based on previous experience where skills are used to strengthen the company. PROFESSIONAL SKILLS

● Planning meetings to ensure workforce communication and understanding of operational updates and daily goals

● Development of administering company employee relations strategies, including maintaining confidentiality

● Administration of company safety strategies and programs

● Investigates, resolves and/or escalates customer service issues

● Training new employees regarding job duties and performance expectations and ensuring compliance with company policies, procedures and other training requirements, including but not limited to training related to quality assurance, hazardous materials, and dock safety

● Ability to inspire a shared vision and empower and motivate a team

● Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups

● Proven ability to apply sound business judgment to establish and accomplish goals

● Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice

● Ability to read, interpret and draw conclusions from numerical data and written information

● Software skills, including use of Microsoft Office software and web-based applications

● Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications

SELECT PROJECTS

● Engineering and management of High Availability for national stock exchange ($34.7M)

● Project design and engineering of Win2K transition for Microsoft.com, msnbc.com

● Design and install computerized courtroom project for the US federal government ($4.6M)

● Design, install, manage, and support multi-state Wide Area Network for Global 1000 company ($4.3M)

● Engineer and manage transition of technology for regional telecom carrier ($18.7M)

● Organize and manage new Premium Support Call Center covering Europe, Middle East, and Africa EDUCATION

Davis Tech Kaysville Utah

Business Technology

EMPLOYMENT HISTORY

● Wireless Broadband,LLC - American Fork UT - 2 years

● Stratus Technologies - Maynard, MA. - 1 year

● Hewlett Packard/COMPAQ - Houston, TX - 4 years

● Microsoft Corporation - Redmond, WA - 4 years

● Novell, Inc. - Provo, UT Dusseldorf Germany - 3 years

● Infinisys/MicroAge - Phoenix, AZ - 2 years

● AEG Olympia/Daimler Benz - Dallas TX - 3 years

● Bent Tree Technologies - Dallas, TX - 2 years

PROFESSIONAL CERTIFICATIONS

● Microsoft Certified Office Professional

● Microsoft Certified Systems Engineer

● HP Certified Engineer

● Cisco Certified Professional

● High Availability Engineer

● Disaster Recovery Specialist

● Storage Area Network Engineer

● Clustering Master

INDUSTRY AWARDS

● HP/COMPAQ Road Warrior of the Year

● NetFRAME Systems Engineer of the Year

● Microsoft.com Project Leader

● Novell Premium Support Engineer for Europe Middle East, Africa

● Who's Who in I.T. - Top 50 Systems Engineers

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