Customer Service Representative

Terriona Banks

Denver, CO ***** 763-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative. Also a People oriented individual with attention to detail and a positive attitude. Strong work ethic, ability to escalate issues appropriately. Offereingvability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

SKILLS

Microsoft Project

Strategic Merchandising

Coaching and Mentoring

Retail Operations

Google Drive

Microsoft Office

Store Opening and Closing

Financial Management

Inventory Control

Shift Scheduling

Microsoft Outlook

Leadership

WORK HISTORY

ASSISTANT STORE MANAGER 05/2017 to CURRENT

7-11 Store Denver, CO

Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

TEACHER'S ASSISTANT 01/2017 to 07/2020

Teacher On Call Bloomington, MN

Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Handed out classroom materials, like pencils, paper and crayons.

Worked with lead teacher to monitor class schedule and take attendance.

Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Worked with infants until school aged kids.

WELLS FARGO CSR 07/2020 to 01/2021

Wells Fargo Roseville, Mn

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Using multiple computer screens.

Provided information regarding charge accounts and loyalty programs.

Investigated and resolved customer inquiries and complaints quickly.

Exhibited high energy and professionalism when dealing with clients and staff.

Educated customers about billing, payment processing and support policies and procedures.

Promoted available products and services to customers during service, account management and order calls.

EDUCATION

Diploma 06/2016

Central Senior High School, Saint Paul, Mn

CERTIFICATIONS

CPR and first aid certificate

Pharmacy license

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