Customer Service Representative
Resume:
Shelby Eaton
Mattoon, IL *****
************@*****.***
Customer-focused and proactive customer service representative with 20+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Versed in managing high call volumes and proficient in customer service software tools. Ability to remain calm and cool under pressure and provide personalized customer service. Hoping to procure a customer service representative position in a customer-centric organization where I can utilize my knowledge and skills to contribute to their overall customer loyalty.
Work Experience
General Manager
Dollar General-Mattoon, IL
September 2022 to May 2024
Oversee everyday store functions, including recruiting & hiring, reporting, inventory and ordering. Increased district sales ranking of my first store from 16th place to 1st place. Increased district sales ranking for my current store from 8th place to 1st place. Placed within the top 5% in sales for the region. Customer Service/Hybrid Accounts Payable/Account Issues Rural King Supply-Mattoon, IL
November 2021 to September 2022
Provided excellent customer service via phone, email and chat. Accounts payable, including invoice data entry & payment authorization. Account Issues, including problem-solving thru statement reconciliation and financial resolutions.
Assistant Manager
Family Dollar-Champaign, IL
August 2021 to November 2021
Separated freight by department, stocked shelves, delegated duties, resets (core and seasonal) Retail Merchandiser
SPAR-Illinois
June 2019 to August 2021
Traveling merchandiser. Resets, audits, ordering and credits. Replenishment and excellent customer service.
Retail Merchandiser
TNG Retail Services-Illinois
June 2019 to August 2021
Traveling merchandiser. Resets and replenishment of books and magazines. Credits and some auditing. Education
Bachelor's degree in Business Administration
American InterContinental University-Online - Atlanta, GA Skills
• Payroll
• Management
• Recruiting
• Team Management
• Inventory Control
• Food Safety
• Microsoft Word
• Live Chat
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