Service Delivery Desk

LESLIE E. PEARSON

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Mobile 901-***-**** Home 901-***-****

Email · **************@*****.***

EXPERIENCE

JUNE 2013-JUNE2017 (4YRS 1MO)

CHIEF INFORMATION OFFICER- RETIRED, Memphis College of Art (Retired)

Manage and direct IT Operations, Strategy and Service Delivery

FEBRUARY 2011-JUNE 2013 (2YRS, 5 MOS)

IT MANAGER, National civil rights museum

Manage IT Services Delivery. Develop IT plans and strategies

OCTOBER 2007-OCTOBER 2010 MEMPHIS, TN

SMITH & NEPHEW, INC/COMPUCOM

Global Service Desk Team Leader – Orthopedics and Biologics Americas

Provide service delivery management, in UK and North America, for a wide range of IT Service Desk (Help desk) support services

OCTOBER 2007 – MAY 2008

SENIOR PROJECT MANAGER

OCTOBER 2003-OCTOBER 2007 FORT LAUDERDALE, FL

17TH JUDICIAL CIRCUIT OF FLORDIA

(Judicial Information Systems- Administrative Office of the Courts)

Assistant Division Director

Responsible for all AS400 Systems Management, LAN/WAN Network design and maintenance. Technical support, user helpdesk services, and application programming Web Services (J2EE) development and maintenance.

JULY 2002-SEPTEMBER 2003 MIAMI, FL

RADIANT SYSTEMS

(A $40 Million IT- Governmental Consulting Services and Product Development Firm)

(Management Consultant/Managing Director)

Responsible for assisting Clients and Radiant Senior Management in implementing Internal and External Client Organizational Changes, Business Controls and Business Development strategies.

JANUARY 2001-JUNE 2002 WEST PALM BEACH, FL

SOUTH FLORA WATER MANAGEMENT DISTRICT (SFWMD),

(A $700 Million Special taxing District of the State of Florida)

CIO and Director-Information Technology Department

Responsible for providing leadership and vision for both IT and Water Management Engineering systems/operations and technology planning/modernization.

April 2000-January 2001 St. Petersburg, FL

CATALINA MARKETING CORPORATION

(A $400 M Target Marketing company that provides state-of-the-art marketing solutions to global consumer goods and retail clients)

Senior Director, Information Technology- Project Management/Technical Communications

FEBRUARY 1998-APRIL 2000 ST. LOUIS, MO

Edward jones investments

Director, Information Systems-Quality Assurance & Planning/Administration

February 1997-February MEMPHIS, TN

COMSYS/METAMOR

Principal Consultant & Project/Program Manager

Managed the deployment of teams to assist clients with Project Management, Enterprise Application Integration, Enterprise Resource Planning and Enterprise Architecture Planning.

May 1995-February 1997 TALLAHASSEE, FL

THE STATE OF FLORIDA- Comptroller’s Office

(The Division of Accounting and Auditing)

Chief of the Bureau Auditing

Managed the day-to-day operations, IT Systems/Personnel, budget and contracts for the State’s vendor payment and audit function.

JUNE 1994-MAY 1995. MIAMI, FL

GREATER MIAMI CHAMBER OF COMMERCE

Vice President – Small Business Economic Development)

APRIL 1983 – JUNE 1994 MEMPHIS, TN

Federal express CORPORATION

IT Project/Program Leader and Business/Technical Advisor – IT Division

IT Senior Manager0International Customer Invoicing/Invoice Adjustments-IT Division

IT Manager-International Invoicing/User Training and Acceptance Testing

IT Project Manager-Corporate Programs and International Operations Support

IT Manager-Quality Assurance Practices and Testing

EDUCATION

CHRISTTIAN BROTHERS UNIVERSITY, MEMPHIS, TN

Master of Science Degree and Executive MBA – Telecommunications and Information Systems Management, 1992

Bachelor of Science- Business Administration- Accounting, 1977

(Former) Certified Information Systems Auditor (CISA)

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