Customer Service Verification Specialist
Resume:
Da'Waya Lancaster
Winston-Salem, NC
***********@******.***
Work Experience
Customer Service Associate
JCPenney - Winston-Salem, NC
August 2022 to Present
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Benefits Verification Specialist
Alight Solutions - Winston-Salem, NC
June 2021 to May 2023
I am a retiree benefits verification specialist, I take in-bond calls for pre-65,65-& their dependents, I make sure the client has money in there spending accounts, from their retirement funds, I help them get reimbursement of funds with appropriate receipts/ documents. I also make outbound calls to third parties to verify funds and or plans for clients, I change/add direct deposits, send out checks routing/ account number .during annual enrollment I help update their plan if Medicare is going up or BlueCross/ Blue Shield and plan etc.. some clients pay out of pocket we take different steps for that. Home Health Aide
Salemtowne Retirement Community - Winston-Salem, NC March 2022 to August 2022
Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming Internship
RJ Reynolds Tobacco Co - Winston-Salem, NC
June 2020 to February 2021
• generating and analyzing reports, taking notes during meetings, preparing statements, entering data, and assisting with audits, learning how to write reports Package Handler/Sorter
Upstate Cerebral Palsy - Pittsburgh, PA
March 2019 to December 2020
Scan package placing the correct address on each package . Benefits Verification Representative
CVS Health - Pittsburgh, PA
January 2020 to April 2020
Verifying benefits, I gained information regarding a member's insurance coverage with Atena insurance. I took mostly inbond calls from members or potential member. I called medical providers, 3rd parties ETC..
Navigate it through the system walking clients through a step by step process. Took important notes .
Ive worked from a 3 screen computer .
Leasing Agent
Twin City Apartments - Winston-Salem, NC
May 2016 to August 2019
• Charleen Sessoms manager
• Meeting with potential customers to go over products (a rental house, for instance) and services (a mobile phone contract, for example), and the terms of leases available.
• Helping customers understand their rights and obligations under the contract they’ve chosen.
• Drawing up paperwork and ensuring details are correct.
• Complying with regulations, codes of conduct and credit assessment rules.
• Checking application details, such as salary information, with referees.
• Inspecting products prior to and after leasing and writing condition reports.
• Coordinating access to products and services for customers, repair people and any other interested parties.
• Preparing and uploading online ads to various websites and marketplaces.
• Taking and addressing enquiries.
• Processing lease renewals and changes
Customer Service Representative
Bellomy Research - Winston-Salem, NC
October 2018 to January 2019
outbond calls to different clients based on there electric company ! Basically taking their opinion about their experience with eclectic company
Customer Service Representative
Aon - Winston-Salem, NC
September 2018 to December 2018
taken inbound calls for Annual Enrollment benefits for different clients, transfers calls to correct office, Cashier
JCPenney - Winston-Salem, NC
September 2018 to December 2018
• Assisted customers in finding or ordering merchandise
• Opened and closed store
• Welcomed customers
• Handled returns and exchanges
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
• Answered questions
• Promptly addressed customer complaints
Scanner Operator/ Packer
Hanesbrands - Winston-Salem, NC
March 2018 to September 2018
Scanned empty box with label read scanner of how Many items go in that certain box must scan each item before putting in the box.
Front Desk Receptionist
Sleep Inn - Kernersville, NC
May 2016 to April 2018
book reservations, check guests in and out of their rooms using credit, debit cash etc... and accommodate any special needs or requests.
Dietary Aide
Avante Nursing Home - Virginia
August 2017 to December 2017
prepare breakfast, lunch,dinner and snack for each resident . serve meals to dining room and to personal rooms. clean dining area and kitchen area prepare for the next working day. Housekeeping
Tacahale center - Gainesville, FL
December 2016 to May 2017
cleaning office space, empty trash, mop,sweep, dust, sanitize area wash bedding, clean bathroom, showers and tubs, prepare room for the next day
Human Service Worker II
Tacachale Developmental Disability Center - Gainesville, FL December 2014 to April 2016
assistance to individuals with disabilities or who need assistance with daily tasks. Provides training in life skills. May work in social service facilities and programs such as group homes, mental health centers, youth service agencies, and adult care centers
Education
High school diploma
Virginia University of Lynchburg - Lynchburg, VA
July 2017 to December 2019
Skills
• Laundry
• Customer service
• Yardi
• Warehouse Experience (3 years)
• Microsoft Office
• Food preparation
• retail sales
• Time Management (2 years)
• Medication Administration
• Kitchen Staff
• Cleaning
• Filing
• Packaging
• Stocking
• Cashiering
• Data entry
• Restaurant Experience
• Food Service
• Property leasing
• Research
• Front desk
• Nursing home experience
• Dietary department experience
• Customer Support
• English
• Word
• Medicare
• Hospitality (4 years)
• Commercial cleaning
• Writing skills
• Cash Handling (10+ years)
• Driving
• Dietary aide experience
• Home care
• Communications
• Meal Preparation
• Cold calling
Certifications and Licenses
Driver's License
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