Loss Prevention Store Management
Resume:
MICHAEL RUBALCABA
El Cajon, CA ***** 619-***-**** ******************@*****.***
PROFESSIONAL SUMMARY
I am looking to obtain a position and career advancement in the medical research field, office management or Loss Prevention department where I can contribute to the growth and development of the business. SKILLS
• Organizer, motivator, thinker, bilingual,
responsible.
WORK HISTORY
Store Asset Protection Investigator, 04/2021 to Present Saks OFF 5
TH
- Carmel Mountain Ranch
• Implementing daily shrink and shortage control programs to staff and store management.
• Conducting monthly audits and store security inspections.
• Experience with utilizing Oracle Retail XBRI Loss Prevention Cloud Service exception reporting system.
• Daily review of internal exception report transactions by utilizing store C.C.T.V. system.
• Coaching and educating store management and staff with assigned weekly safety and shrink topics.
• Experience with report writing for internal and external cases.
• Responsible for store building security, external an internal shrink. Asset Protection Specialist, 08/2017 to 02/2021
Best Buy – La Jolla, CA
• Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
• Reported hazardous or unsafe conditions to management to reduce risk of injury.
• Kept patrons and employees safe and from criminal activity.
• Utilized C.C.T.V. system to monitor sales floor activity while looking out for shoplifters and safety concerns.
• Greeted customers upon entering and exiting the store to build a presence.
• Conducted weekly safety walks and audit checks on product secured with EAS tags. Administrative Assistant, 06/2017 to 08/2017
Custom Graphics & Designs – San Diego, CA
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Reviewed all financial media and filing.
• Created custom decals for clients.
• Silk screen clothing and other apparel for clients.
• Created custom banners and business cards for clients. Loss Prevention Specialist, 11/2014 to 06/2017
Lowes Home Improvement Stores – San Diego, CA
• Installed and maintained covert security equipment.
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Collaborated with law enforcement in investigating and solving theft and fraud cases.
• Responsible for inventory control shrink within assigned store.
• Participated and conducted agenda in weekly sales meetings, safety meetings and new hire orientations.
• Conducted cycle counts and cash office audits.
• C.C.T.V. system knowledge and functions.
• Opening and closing Organized Retail Crime Investigations.
• Implementing daily shrink and safety control programs to store management and staff. Loss Prevention Detective, 02/2013 to 11/2014
T.J. Maxx – San Diego, CA
• Interviewed employees and suspects and drafted reports to assist law enforcement.
• Performed security walks around store to monitor employee and customer activities.
• Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
• Audited 2 stores on weekly basis to identify deficiencies and identified potential causes.
• Attended store management meetings.
• Report writing for internal and external cases.
• Experience in attending preliminary hearings and testifying in court.
• Conducted internal dedicated observations before and after store closings. Loss Prevention Leader, 06/2011 to 01/2013
Gap Inc – San Diego, CA
• Headed safety and loss prevention programs by guiding staff.
• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
• Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
• Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Collaborated with law enforcement in investigating and solving theft and Organized Retail Crime cases. Loss Prevention Agent, 08/2009 to 05/2011
Macys Department Store – San Diego, CA
• Conducted theft recoveries and apprehensions on customers while utilizing sales floor and C.C.T.V. system.
• Internal training classes provided by Special Investigations District Manager.
• Coordinated weekly and monthly department audits with team managers and store associates to promote shortage awareness.
• Report writing for internal and external cases.
• Responsible for setting alarm for store security system on opening or closing shifts.
• Trained on detection involving internal investigations with store employees and external shoplifting policies.
Loss Prevention Detective, 04/2008 to 08/2009
H&M Hennes & Mauritz – San Diego, CA
• Interviewed employees and suspects and drafted reports to assist law enforcement.
• Performed security walks around store to monitor employee and customer activities.
• Conducted store audits with store management team.
• Worked independently at various store locations. Animal Technician, 04/2001 to 03/2008
University California San Diego – La Jolla, CA
• Coordinated with on campus veterinarians and lab staff regarding research projects.
• Kept experiment analysis records and health reports.
• Maintained research facility including daily feeding, cage changing, medicating sick animals.
• Trained on handing animals.
• Supervised shipping and receiving of equipment.
• Employee of the month for December 2006.
Loss Prevention Agent, 06/1999 to 04/2001
Macys Department Store – San Diego, CA
• External theft apprehensions utilizing C.C.T.V. systems and sales floor observations.
• Participated in internal investigations on store employees and witness interviews.
• Organized and conducted audits with store management.
• Attended report writing classes for internal and external cases. Customer Service Associate, 09/1997 to 05/1999
J.C. Penney – San Diego, CA
• Responsible for merchandise sales, credit card research inquiries, shipping and receiving merchandise. EDUCATION
No Degree: Criminal Justice
San Diego Mesa College - San Diego, CA
High School Diploma: 06/1999
Patrick Henry High School - San Diego, CA
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